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L’évolution des discours sur l’évaluation des services publics par la satisfaction des usagers : une analyse comparative France et Royaume-Uni sur la période 1980-2007
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L’évolution des discours sur l’évaluation des services publics par la satisfaction des usagers : une analyse comparative France et Royaume-Uni sur la période 1980-2007 (2012)L’évolution des discours sur l’évaluation…Local Governance in England and France (2012)Local Governance in England a…L'émergence d'un discours de l'innovation managériale – le cas du Balanced Scorecard (2003)L'émergence d'un discours de …Analyse des données qualitatives (2003)Analyse des données qualitati…Linking Citizen Satisfaction Data to Performance Measures: A Preliminary Evaluation (2000)Linking Citizen Satisfaction …La performance publique : attentes des usagers et réponses des ministères (1999)La performance publique : att…A la recherche de la valeur perdue : construire les processus créateurs de valeur dans le secteur public (1999)A la recherche de la valeur p…Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector (1995)Reinventing Government: How t…Reinventing government: how the entrepreneurial spirit is transforming the public sector (1993)Reinventing government: how t…Reinventing Government (1993)Reinventing GovernmentAnalyse des données qualitatives: recueil de nouvelles méthodes / (1991)Analyse des données qualitati…Competitive advantage, creating and sustaining superior performance (1985)The balanced scorecard : measures that drive performance (1992)The balanced scorecard: Translating strategy into action (1997)Traduction d’un outil de contrôle de gestion dans le secteur public (2015)A Pure Theory of Local Expenditures (1956)The Organization of Government in Metropolitan Areas: A Theoretical Inquiry (1961)Emotions in Management and the Management of Emotions: The Impact of Emotional Intelligence and Organizational Politics on Public Sector Employees (2009)Handbook of Practical Program Evaluation (2010)THE ORDER OF QUESTIONS IN A SURVEY ON CITIZEN SATISFACTION WITH PUBLIC SERVICES: LESSONS FROM A SPLIT‐BALLOT EXPERIMENT (2011)Does Performance Management Relate to Good Governance? A Study of Its Relationship with Citizens’ Satisfaction with and Trust in Israeli Local Government (2018)The “new public management” in the 1980s: Variations on a theme (1995)Reframing public participation: strategies for the 21st century (2004)Modes of Network Governance: Structure, Management, and Effectiveness (2007)Des avancées en analyse qualitative : pour une transparence et une systématisation des pratiques (2006)Echantillonnage et recherche qualitative (2007)Path dependence and path creation (2009)Le rôle des représentations sociales au cours du processus de construction d'un outil de contrôle de gestion (2008)Le développement du management dans les services publics : évolution ou révolution ? (2011)Pratiques valorielles et management public (2015)Conceptualisation et mesure de la qualité perçue d'un service public (2003)Contrôler à distance la satisfaction des usagers des services publics locaux (2010)Les fonctions de l'évaluation des services publics par la satisfaction des usagers, entre discipline et apprentissage (2011)Public Value Governance: Moving Beyond Traditional Public Administration and the New Public Management (2014)Rethinking local political leadership (2002)Path Dependency and the Reform of English Local Government (2005)Re-Placing the Nation (2005)Identity narratives under threat: A study of former members of Arthur Andersen (2009)Innovation in the tourism industry: The case of Tourism@ (2010)Galloping Elephants: Developing Elements of a Theory of Effective Government Organizations (1999)Why Measure Performance? Different Purposes Require Different Measures (2003)MAKING GOVERNANCE NETWORKS EFFECTIVE AND DEMOCRATIC THROUGH METAGOVERNANCE (2009)
this work references cited by second hop

References

  • 1995Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector4,540 cited
  • 1993Reinventing government: how the entrepreneurial spirit is transforming the public sector3,317 cited
  • 1993Reinventing Government2,431 cited
  • 2003Analyse des données qualitatives794 cited
  • 1991Analyse des données qualitatives: recueil de nouvelles méthodes /438 cited
  • 2000Linking Citizen Satisfaction Data to Performance Measures: A Preliminary Evaluation172 cited
  • 2012Local Governance in England and France81 cited
  • 1999A la recherche de la valeur perdue : construire les processus créateurs de valeur dans le secteur public50 cited
  • 1999La performance publique : attentes des usagers et réponses des ministères29 cited
  • 2003L'émergence d'un discours de l'innovation managériale – le cas du Balanced Scorecard26 cited

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