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Business customers' satisfaction: What happens when suppliers downsize?
16 references·13 citing·43 second hop
Business customers' satisfaction: What happens when suppliers downsize? (2008)Business customers' satisfaction: What ha…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Zero defections: quality comes to services. (1990)Zero defections: quality come…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…The Strength of Weak Ties (1973)The Strength of Weak TiesDepartment of Labor (1941)Department of LaborCapturing OTT users in an emerging market: Insights on quality of OTT service and behavioral intentions through extended technology acceptance model (2024)Capturing OTT users in an eme…Digitalisation for survival: managing resources in digitalizing operations and processes in the fashion industry (2023)Digitalisation for survival: …Improving Business-to-Business Customer Satisfaction Programs: Assessment of Asymmetry, Heterogeneity, and Financial Impact (2021)Improving Business-to-Busines…Logistics service quality and customer satisfaction in B2B relationships: a qualitative comparative analysis approach (2020)Logistics service quality and…Managing business-to-business relationships under conditions of employee attrition: A transparency approach (2016)Managing business-to-business…Customer reactions to downsizing: when and how is satisfaction affected? (2014)Customer reactions to downsiz…The Effect of Customer Satisfaction on Word of Mouth Communication (2013)The Effect of Customer Satisf…FİNANSAL PERFORMANSIN YÜKSELTİLMESİNDE İKİ BELİRLEYİCİ FAKTÖR: MÜŞTERİ MEMNUNİYETİ VE ÇALIŞAN TATMİNİ: MALATYA'DA FAALİYET GÖSTEREN SÜPERMARKETLERDE BİR UYGULAMA (2013)FİNANSAL PERFORMANSIN YÜKSELT…Resources Matter (2012)Resources MatterCustomer Uncertainty following Downsizing: The Effects of Extent of Downsizing and Open Communication (2012)Customer Uncertainty followin…Return on marketing investments in B2B customer relationships: A decision-making and optimization approach (2010)Return on marketing investmen…Customer dissatisfaction and defection: The hidden costs of downsizing (2010)Customer dissatisfaction and …The effect of selling strategies on sales performance (2009)The effect of selling strateg…Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1973The Strength of Weak Ties40,446 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 1941Department of Labor4,682 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited

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  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • Cited by

    • 2013The Effect of Customer Satisfaction on Word of Mouth Communication57 cited
    • 2012Customer Uncertainty following Downsizing: The Effects of Extent of Downsizing and Open Communication54 cited
    • 2020Logistics service quality and customer satisfaction in B2B relationships: a qualitative comparative analysis approach53 cited
    • 2021Improving Business-to-Business Customer Satisfaction Programs: Assessment of Asymmetry, Heterogeneity, and Financial Impact43 cited
    • 2014Customer reactions to downsizing: when and how is satisfaction affected?41 cited
    • 2012Resources Matter38 cited
    • 2009The effect of selling strategies on sales performance38 cited
    • 2016Managing business-to-business relationships under conditions of employee attrition: A transparency approach35 cited
    • 2010Customer dissatisfaction and defection: The hidden costs of downsizing31 cited
    • 2010Return on marketing investments in B2B customer relationships: A decision-making and optimization approach30 cited
    • 2024Capturing OTT users in an emerging market: Insights on quality of OTT service and behavioral intentions through extended technology acceptance model17 cited
    • 2023Digitalisation for survival: managing resources in digitalizing operations and processes in the fashion industry13 cited
    • 2013FİNANSAL PERFORMANSIN YÜKSELTİLMESİNDE İKİ BELİRLEYİCİ FAKTÖR: MÜŞTERİ MEMNUNİYETİ VE ÇALIŞAN TATMİNİ: MALATYA'DA FAALİYET GÖSTEREN SÜPERMARKETLERDE BİR UYGULAMA2 cited