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Business customers' satisfaction: What happens when suppliers downsize? · Study

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ArticleBusiness customers' satisfaction: What happens when suppliers downsize?

Jeffrey E. Lewin2008

Article2008

Business customers' satisfaction: What happens when suppliers downsize?

Jeffrey E. Lewin

72 citations·0/0 files stored·Industrial Marketing Management

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Customer Service Quality and Loyalty Quality and Supply Management Organizational Downsizing and Restructuring

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1973The Strength of Weak Ties 1988On the Evaluation of Structural Equation Models 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1999Whence Consumer Loyalty?1997An Examination of the Nature of Trust in Buyer-Seller Relationships 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships

Cited by

2013The Effect of Customer Satisfaction on Word of Mouth Communication 2012Customer Uncertainty following Downsizing: The Effects of Extent of Downsizing and Open Communication 2020Logistics service quality and customer satisfaction in B2B relationships: a qualitative comparative analysis approach 2021Improving Business-to-Business Customer Satisfaction Programs: Assessment of Asymmetry, Heterogeneity, and Financial Impact 2014Customer reactions to downsizing: when and how is satisfaction affected?

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Year2008

Typearticle

Published2008-03-13

VenueIndustrial Marketing Management

ISSN-L0019-8501

Languageen

Citations72

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.indmarman.2007.11.005

openalex_workW2019079684

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2009The effect of selling strategies on sales performance

2012Resources Matter

2016Managing business-to-business relationships under conditions of employee attrition: A transparency approach