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Cited by

• 2008Unique crisis response strategies in sports public relations: Rugby league and the case for diversion68 cited
• 1994Exxon's decision-making flaws: The hypervigilant response to the Valdez grounding65 cited
• 2012Positive Organizational Behavior56 cited
• 1994The myth of full disclosure: A look at organizational communications during crises47 cited
• 2011Corporate social responsibility and the oil industry: Theory and perspective fuel a longitudinal view34 cited
• 2014Giving Voice to the Silenced: Using Critical Discourse Analysis to Inform Crisis Communication Theory33 cited
• 1996Organizing for Crisis Response33 cited
• 2021A stakeholder analysis of actors and networks for land transport of dangerous goods32 cited
• 2005Moral Fables of Public Relations Practice: The Tylenol and Exxon Valdez Cases31 cited
• 1995Toward a dynamic generic framework of apologia: A case study of Dow chemical, Vietnam, and the napalm controversy26 cited
• 2004American Airlines’ use of mediated employee channels after the 9/11 attacks25 cited
• 2015Toward an Ethical Model of Effective Crisis Communication22 cited
• 2013The Quest for Transparency and Accountability: Communicating Responsibly to Stakeholders in Crises22 cited
• 2018