Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Managing customer citizenship behavior: a relationship perspective

16 references·16 citing·35 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
1988On the Evaluation of Structural Equation Models26,139 cited
2025Advances in Consumer Research13,264 cited
1987Developing Buyer-Seller Relationships9,139 cited
2001Accounting for common method variance in cross-sectional research designs.8,464 cited
1998Consumers and Their Brands: Developing Relationship Theory in Consumer Research7,540 cited
1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
2000Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research5,889 cited
1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
1997Customer value: The next source for competitive advantage4,662 cited
2000Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior14,353 cited
1993Factors Affecting Trust in Market Research Relationships3,649 cited
1991Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

3,420 cited

2001Gender differences in personality traits across cultures: Robust and surprising findings.2,980 cited

2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis2,596 cited

Cited by

2021Systematic review on customer citizenship behavior: Clarifying the domain and future research agenda95 cited
2017Customer engagement in CSR: a utility theory model with moderating variables75 cited
2020Tourist engagement and citizenship behavior: The mediating role of relationship quality in the hotel industry67 cited
2019Assessing customer citizenship behaviors in the airline industry: Investigation of service quality and value61 cited
2021From customer value co-creation behaviour to customer perceived value54 cited
2023On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior: Moderating role of customer intimacy53 cited
2021Customer service quality, emotional brand attachment and customer citizenship behaviors: findings from an emerging higher education market46 cited
2019Transformational leadership, customer citizenship behavior, employee intrinsic motivation, and employee creativity39 cited
2021Effects of confidence and social benefits on consumers’ extra-role and in-role behaviors: A social identity and social exchange perspective37 cited
2023How does channel integration quality promote omnichannel customer citizenship behavior? The moderating role of the number of channels used and gender36 cited
2020Customer value co-creation behaviors and service outcomes: insights from a transformative service36 cited
2023Investigating shared e-scooter users’ customer value co-creation behaviors and their antecedents: Perceived service quality and perceived value36 cited
2022Positive and negative switching barriers: promoting hotel customer citizenship behaviour through brand attachment35 cited
2022How and when authentic leadership promotes prosocial service behaviors: A moderated mediation model35 cited
2023The way to generate customer citizenship behavior with customer experience33 cited
2021You are what you communicate: on the relationships among university brand personality, identification, student participation, and citizenship behaviour30 cited