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Agency–Client Relationship Factors Across Life-Cycle Stages
16 references·1 citing·42 second hop
Agency–Client Relationship Factors Across Life-Cycle Stages (2008)Agency–Client Relationship Factors Across…An examination of the relationship between trust, commitment and relationship quality (2002)An examination of the relatio…Variations in relationship strength and its impact on performance and satisfaction in business relationships (2001)Variations in relationship st…Secrets of customer relationship management : it's all about how you make them feel (2001)Secrets of customer relations…Reputation, trust and supplier commitment: the case of shipping company/seaport relations (2001)Reputation, trust and supplie…Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services (2000)Switching costs, alternative …Is relationship marketing for everyone? (2000)Is relationship marketing for…The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services (1999)The impact of communication e…Attitudes towards offensive advertising: an Australian study (1999)Attitudes towards offensive a…A Multi-Country Comparison of the Drive for IMC (1999)A Multi-Country Comparison of…Antecedents and consequences of trust and satisfaction in buyer‐seller relationships (1998)Antecedents and consequences …An empirical examination of the role of “closeness” in industrial buyer‐seller relationships (1998)An empirical examination of t…Understanding, Measuring, and Using Brand Equity (1996)Understanding, Measuring, and…The Effects of Perceived Interdependence on Dealer Attitudes (1995)The Effects of Perceived Inte…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Commitment Processes in Close Relationships: An Interdependence Analysis (1993)Commitment Processes in Close…Emerging perspectives on services marketing (1983)Emerging perspectives on serv…Ethics Versus Survival: The Relationship Between Advertising Ethics and New Business Challenges (2018)Ethics Versus Survival: The R…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Structural equation modeling in practice: A review and recommended two-step approach. 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(2003)Intellectual capital and corporate value in an emerging economy: empirical study of Taiwanese manufacturers (2005)Relationship quality: a critical literature review and research agenda (2009)Co-creation: A Key Link Between Corporate Social Responsibility, Customer Trust, and Customer Loyalty (2018)Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry (1987)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)The relationship marketing process: communication, interaction, dialogue, value (2004)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1995The Effects of Perceived Interdependence on Dealer Attitudes1,843 cited
  • 1998Antecedents and consequences of trust and satisfaction in buyer‐seller relationships1,088 cited
  • 1983Emerging perspectives on services marketing1,018 cited
  • 1993Commitment Processes in Close Relationships: An Interdependence Analysis891 cited
  • 2000Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services723 cited
  • 1999The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services652 cited
  • 2002An examination of the relationship between trust, commitment and relationship quality518 cited
  • 1996Understanding, Measuring, and Using Brand Equity231 cited
  • 1998An empirical examination of the role of “closeness” in industrial buyer‐seller relationships222 cited
  • 2001Reputation, trust and supplier commitment: the case of shipping company/seaport relations216 cited
  • 1999A Multi-Country Comparison of the Drive for IMC209 cited
  • 2001Variations in relationship strength and its impact on performance and satisfaction in business relationships189 cited
  • 2000Is relationship marketing for everyone?

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185 cited
  • 2001Secrets of customer relationship management : it's all about how you make them feel153 cited
  • 1999Attitudes towards offensive advertising: an Australian study152 cited
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    • 2018Ethics Versus Survival: The Relationship Between Advertising Ethics and New Business Challenges11 cited