References

No references inside the corpus for this window.

Cited by

• 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
• 2011Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand2,454 cited
• 2003Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development1,490 cited
• 2004Valuing Customers848 cited
• 2006The Evolution of Loyalty Intentions787 cited
• 2002The Effect of Relational Constructs on Customer Referrals and Number of Services Purchased from a Multiservice Provider: Does Age of Relationship Matter?721 cited
• 2005Value in business markets: What do we know? Where are we going?611 cited
• 2004Customer Portfolio Management: Toward a Dynamic Theory of Exchange Relationships550 cited
• 2014Life satisfaction and support for tourism development539 cited
• 2006Marketing Models of Service and Relationships507 cited
• 2007Why “service”?446 cited
• 2007The effects of brand credibility on customer loyalty429 cited
• 2010Improving customer-focused marketing capabilities and firm financial performance via marketing exploration and exploitation389 cited
• 2003E-service380 cited