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Identifying mobility service needs for disabled air passengers

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References

2003Travel agents as facilitators or inhibitors of travel: perceptions of people with disabilities269 cited
2009The Flight Experiences of People with Disabilities: An Exploratory Study181 cited

Cited by

2018Re-conceptualizing barriers to travel by people with disabilities240 cited
2014Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel150 cited
2016Measuring airport service quality: A multidimensional approach142 cited
2012The voice of tourists with mobility disabilities: insights from online customer complaint websites90 cited
2016Customer perception of service quality: The role of Information and Communication Technologies (ICTs) at airport functional areas79 cited
2019Enabling people with impairments to use Airbnb69 cited
2022Passengers satisfaction with the technologies used in smart airports: An empirical study from a gender perspective46 cited
2024The ecosystem of disability inclusion in hospitality and tourism organisations: an integrative review and research agenda40 cited
2023A review of air transport service quality studies: current status and future research agenda36 cited
2017An exploratory study of the experiences of wheelchair users as aircraft passengers – implications for policy and practice33 cited
2011Service needs of elderly air passengers

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29 cited

2017Changing travel behaviour of high-speed rail passengers in China25 cited

2018Measuring Service Quality of Rural Accommodations22 cited

2019An examination of disability-related complaints in the United States commercial aviation sector21 cited

2024Existing barriers and suggested solutions for dealing with air passengers with specific access requirements: A systematic literature review21 cited

2022Identifying Barriers to the Public Transport Accessibility for Disabled People in Dhaka: A Qualitative Analysis18 cited