Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Online Customer Reviews of Hotels

16 references·16 citing·46 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

2000Marketing management: analysis. planning. implementation and control6,649 cited
2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
2003The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms3,439 cited
2009Role of social media in online travel information search3,288 cited
2007Electronic word-of-mouth in hospitality and tourism management3,132 cited
1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing2,718 cited
1991Asymmetrical effects of positive and negative events: The mobilization-minimization hypothesis.2,387 cited
2002Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior2,256 cited
2007The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement2,115 cited
1998Customer Satisfaction and Word of Mouth2,105 cited
2008Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix1,813 cited
1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
2001Internet forums as influential sources of consumer information1,745 cited
2011The impact of online reviews on hotel booking intentions and perception of trust

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,628 cited

2006Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue1,591 cited

1991A Test of Services Marketing Theory: Consumer Information Acquisition Activities1,550 cited

Cited by

2019Determinants of writing positive and negative electronic word-of-mouth: Empirical evidence for two types of expectation confirmation176 cited
2016The power of expert identity: How website-recognized expert reviews influence travelers' online rating behavior175 cited
2014Marketing decisions, customer reviews, and business performance: The use of the Toprural website by Spanish rural lodging establishments171 cited
2016A Review of Research on Electronic Word-of-Mouth in Hospitality and Tourism Management151 cited
2018Dissatisfaction, Disconfirmation, and Distrust: an Empirical Examination of Value Co-Destruction through Negative Electronic Word-of-Mouth (eWOM)149 cited
2016The manager's dilemma: a conceptualization of online review manipulation strategies142 cited
2020The Interaction Effects of Online Reviews, Brand, and Price on Consumer Hotel Booking Decision Making135 cited
2019The impact of online reputation on hotel profitability131 cited
2016Too good to be true: the role of online reviews’ features in probability to buy124 cited
2015Consumer reviews and the creation of booking transaction value: Lessons from the hotel industry120 cited
2018The missing link: Creating value with Social Media use in hotels107 cited
2020The halo effect: A longitudinal approach103 cited
2021Business responses to positive reviews online: Face-work on TripAdvisor28 cited
2022Developing effective strategic decision-making in the areas of hotel quality management and customer satisfaction from online ratings27 cited
2017Family involvement and hotel online reputation23 cited
2021Hotel guests’ demanding level and importance of attribute satisfaction ratings: an application of MUltiplecriteria Satisfaction Analysis on TripAdvisor’s hotel guests ratings23 cited