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Investigating the influence of velocity performance on satisfaction with third party logistics service
16 references·9 citing·42 second hop
Investigating the influence of velocity performance on satisfaction with third party logistics service (2009)Investigating the influence of velocity p…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Innovativeness: Its antecedents and impact on business performance (2004)Innovativeness: Its anteceden…A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)A Critical Review of Construc…Index Construction with Formative Indicators: An Alternative to Scale Development (2001)Index Construction with Forma…Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)Customer Satisfaction: A Meta…What is the Right Supply Chain for Your Product (1997)What is the Right Supply Chai…Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…Summated Rating Scale Construction (1992)Summated Rating Scale Constru…Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach (1989)Consumer Perceptions of Inter…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…An overview of big data analytics application in supply chain management published in 2010-2019 (2020)An overview of big data analy…Intelligent decision making for service providers selection in maintenance service network: An adaptive fuzzy-neuro approach (2019)Intelligent decision making f…Does supplier opportunism lead to buyer opportunism? A social capital perspective (2019)Does supplier opportunism lea…An innovative decision-making framework for evaluating transportation service providers based on sustainable criteria (2019)An innovative decision-making…Integration, knowledge creation and B2B governance: The role of resource hierarchies in financial performance (2016)Integration, knowledge creati…A framework of satisfaction for continually delivered business services (2016)A framework of satisfaction f…Importance of logistics services attributes influencing customer satisfaction (2015)Importance of logistics servi…Outsourcing Management for Supply Chain Operations and Logistics Service (2012)Outsourcing Management for Su…Perceptions of service providers and customers of key success factors of third-party logistics relationships – an empirical study (2011)Perceptions of service provid…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Markets and Hierarchies: Analysis and Antitrust Implications. 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References

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  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
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  • 2004Innovativeness: Its antecedents and impact on business performance

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2,052 cited
  • 2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence2,000 cited
  • Cited by

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    • 2019Does supplier opportunism lead to buyer opportunism? A social capital perspective32 cited
    • 2011Perceptions of service providers and customers of key success factors of third-party logistics relationships – an empirical study29 cited
    • 2016A framework of satisfaction for continually delivered business services28 cited
    • 2015Importance of logistics services attributes influencing customer satisfaction27 cited
    • 2020An overview of big data analytics application in supply chain management published in 2010-201926 cited
    • 2012Outsourcing Management for Supply Chain Operations and Logistics Service19 cited