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Customer Evaluation of Application Services Provisioning in Five Vertical Sectors
16 references·4 citing·45 second hop
Customer Evaluation of Application Services Provisioning in Five Vertical Sectors (2004)Customer Evaluation of Application Servic…Interpreting Qualitative Data (2024)Interpreting Qualitative DataMIS Quarterly Executive (2018)MIS Quarterly ExecutiveBusiness Research Methods (2003)Business Research MethodsWhy business models matter. (2002)Why business models matter.Value creation in E‐business (2001)Value creation in E‐businessDynamic capabilities: what are they? (2000)Dynamic capabilities: what ar…Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer Satisfaction, Market…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…Applications of case study research (1993)Applications of case study re…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…Building Theories from Case Study Research (1989)Building Theories from Case S…The Case Research Strategy in Studies of Information Systems (1987)The Case Research Strategy in…Business research methods (1976)Business research methodsA review of studies on information systems and SMEs in high ranked IS journals (2000-2014) (2015)A review of studies on inform…Exploring Key Factors of Application Software Services and Their Relationships for Organizational Success in SMEs (2013)Exploring Key Factors of Appl…Evaluating Application Service Provisioning Using System Dynamics Methodology (2006)Evaluating Application Servic…Value creation from e-Business models: issues and perspectives (2004)Value creation from e-Busines…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? 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References

  • 1989Building Theories from Case Study Research17,437 cited
  • 2000Dynamic capabilities: what are they?14,950 cited
  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
  • 1993Applications of case study research7,853 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • 2001Value creation in E‐business5,565 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1987The Case Research Strategy in Studies of Information Systems4,715 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1976Business research methods4,277 cited
  • 2024Interpreting Qualitative Data3,556 cited
  • 2002Why business models matter.2,977 cited
  • 2003Business Research Methods2,327 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
  • 2018MIS Quarterly Executive

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  • 2006Evaluating Application Service Provisioning Using System Dynamics Methodology20 cited
  • 2004Value creation from e-Business models: issues and perspectives18 cited
  • 2015A review of studies on information systems and SMEs in high ranked IS journals (2000-2014)12 cited
  • 2013Exploring Key Factors of Application Software Services and Their Relationships for Organizational Success in SMEs9 cited