Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Gender Differences in Service Quality Expectations in the Fast Food Industry

16 references·16 citing·40 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1988Structural equation modeling in practice: A review and recommended two-step approach.42,320 cited
1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1978The Reproduction of Mothering4,457 cited
1994Gender differences in personality: A meta-analysis.2,318 cited
2023The Reproduction of Mothering1,876 cited
1977Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation.1,770 cited
1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality1,655 cited
1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,508 cited
1974Attitudes towards objects as predictors of single and multiple behavioral criteria.1,404 cited
1981Marketing Strategies and Organizational Structures for Service Firms763 cited
1995Gender Differences in Information Processing Strategies: An Empirical Test of the Selectivity Model in Advertising Response655 cited
2007A Social Psychology of Knowledge627 cited
1990The interplay of affect and cognition in attitude formation and change.589 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1979Attitude organization and the attitude-behavior relationship.400 cited

1997Ethical Differences Between Men and Women in The Sales Profession348 cited

Cited by

2011A preliminary study on customer expectations of hotel hospitality: Influences of personal and hotel factors374 cited
2019Perceived innovativeness of drone food delivery services and its impacts on attitude and behavioral intentions: The moderating role of gender and age341 cited
2016Bike-traveling as a growing phenomenon: Role of attributes, value, satisfaction, desire, and gender in developing loyalty178 cited
2017Tourists’ Destination Loyalty through Emotional Solidarity with Residents: An Integrative Moderated Mediation Model178 cited
2022Delineating the Effects of Social Media Marketing Activities on Generation Z Travel Behaviors139 cited
2019Consequences of a green image of drone food delivery services: The moderating role of gender and age135 cited
2010Service Quality in the Malaysian Fast Food Industry: An Examination Using DINESERV58 cited
2009Service recovery expectation model – from the perspectives of consumers48 cited
2015What may lead you to recommend and revisit a hotel after a service failure instead of complaining?46 cited
2012Analysis of the moderating role of the gender variable in service recovery processes44 cited
2017Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance44 cited
2011Measuring Service Quality Perceptions of Restaurant Experiences: The Disparity Between Comment Cards and DINESERV42 cited
2016Using blueprinting and benchmarking to identify marketing resources that help co-create customer value31 cited
2020Understanding on-the-go consumption: A retail mix perspective30 cited
2015How differing demographic factors impact consumers’ loyalty towards national or international fast food chains27 cited
2019Product performance and its role in airline image generation and customer retention processes: gender difference27 cited