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Multi-attribute scoring method for mobile telecommunication subscribers · Study

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ArticleMulti-attribute scoring method for mobile telecommunication subscribers

Hyejin Shin2003

Article2003

Multi-attribute scoring method for mobile telecommunication subscribers

Hyejin Shin · So Young Sohn

37 citations·0/0 files stored·Expert Systems with Applications

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Customer churn and segmentation Customer Service Quality and Loyalty Efficiency Analysis Using DEA

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References

1978Measuring the efficiency of decision making units 1984Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis 1987Developing Buyer-Seller Relationships 1981Evaluating Program and Managerial Efficiency: An Application of Data Envelopment Analysis to Program Follow Through 1986Efficiency Analysis for Exogenously Fixed Inputs and Outputs 1984A developmental study of data envelopment analysis in measuring the efficiency of maintenance units in the U.S. air forces 2001The Customer Pyramid: Creating and Serving Profitable Customers 2002Turning telecommunications call details to churn prediction: a data mining approach

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2010Determining sources of relative inefficiency in heterogeneous samples: Methodology using Cluster Analysis, DEA and Neural Networks 2012Using Data Envelopment Analysis (DEA) for monitoring efficiency-based performance of productivity-driven organizations: Design and implementation of a decision support system 2010Optimal selection of potential customer range through the union sequential pattern by using a response model 2013Using cluster analysis and DEA-discriminant analysis to predict group membership of new customers

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Year2003

Typearticle

Published2003-11-15

VenueExpert Systems with Applications

ISSN-L0957-4174

Languageen

Citations37

Files0 public / 0

ShelfCustomer churn and segmentation

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doi10.1016/j.eswa.2003.09.013

openalex_workW2019892934

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