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Using a hybrid method to evaluate service innovation in the hotel industry
16 references·3 citing·42 second hop
Using a hybrid method to evaluate service innovation in the hotel industry (2014)Using a hybrid method to evaluate service…The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value (2008)The Emergence of Service Scie…Hospitality teams: Knowledge sharing and service innovation performance (2008)Hospitality teams: Knowledge …Steps toward a science of service systems (2007)Steps toward a science of ser…The Effects of Strategic Orientations on Technology- and Market-Based Breakthrough Innovations (2005)The Effects of Strategic Orie…Collaborative networks: a new scientific discipline (2005)Collaborative networks: a new…The evaluation of airline service quality by fuzzy MCDM (2002)The evaluation of airline ser…Innovative capability and export performance of Chinese firms (2002)Innovative capability and exp…Knowledge Management: An Organizational Capabilities Perspective (2001)Knowledge Management: An Orga…Management of Innovation in Services (1997)Management of Innovation in S…Key Concepts for New Service Development (1996)Key Concepts for New Service …Fuzzy sets (1996)Fuzzy setsReassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Fuzzy Measure Theory (1992)Fuzzy Measure TheoryProspect theory: An analysis of decision under risk (1988)Prospect theory: An analysis …Prospect Theory: An Analysis of Decision under Risk (1979)Prospect Theory: An Analysis …Fuzzy sets (1965)Fuzzy setsHotel Innovation and the Creation of Competitive Advantage (2019)Hotel Innovation and the Crea…The SMAA-TODIM approach: Modeling of preferences and a robustness analysis framework (2017)The SMAA-TODIM approach: Mode…Applying Big Data with Fuzzy DEMATEL to Discover the Critical Factors for Employee Engagement in Developing Sustainability for the Hospitality Industry under Uncertainty (2016)Applying Big Data with Fuzzy …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination (2003)Knowledge Sharing in Organizations: A Conceptual Framework (2003)Firm resources and sustained competitive advantage (2004)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)An Evolutionary Theory of Economic Change. (1983)Design Rules (2000)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Fundamentals of service science (2007)Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Smart tourism: foundations and developments (2015)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Firm Resources and Sustained Competitive Advantage (1991)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)Technological capability, strategic flexibility, and product innovation (2009)How knowledge affects radical innovation: Knowledge base, market knowledge acquisition, and internal knowledge sharing (2012)Risk, Ambiguity, and the Savage Axioms (1961)Judgment under Uncertainty: Heuristics and Biases (1975)The Framing of Decisions and the Psychology of Choice (1981)Exploration and Exploitation in Organizational Learning (1991)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Theory of games and economic behavior (2019)Choquet integrals of weighted intuitionistic fuzzy information (2009)Intuitionistic fuzzy Choquet integral operator for multi-criteria decision making☆ (2009)Some Hesitant Fuzzy Aggregation Operators with Their Application in Group Decision Making (2011)A fuzzy AHP and BSC approach for evaluating performance of IT department in the manufacturing industry in Taiwan (2006)Application of TOPSIS in evaluating initial training aircraft under a fuzzy environment (2006)Fuzzy Multicriteria Decision-Making: A Literature Review (2015)Extensions of the TOPSIS for group decision-making under fuzzy environment (2000)An approach for detecting, quantifying, and visualizing the evolution of a research field: A practical application to the Fuzzy Sets Theory field (2010)Science mapping software tools: Review, analysis, and cooperative study among tools (2011)Advances in prospect theory: Cumulative representation of uncertainty (1992)Family resemblances: Studies in the internal structure of categories (1975)Basic objects in natural categories (1976)Soft set theory—First results (1999)
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  • 2008

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Hospitality teams: Knowledge sharing and service innovation performance
724 cited

Cited by

  • 2017The SMAA-TODIM approach: Modeling of preferences and a robustness analysis framework53 cited
  • 2019Hotel Innovation and the Creation of Competitive Advantage16 cited
  • 2016Applying Big Data with Fuzzy DEMATEL to Discover the Critical Factors for Employee Engagement in Developing Sustainability for the Hospitality Industry under Uncertainty13 cited