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The effects of firm actions on customers’ responses to product recall crises: analyzing an automobile recall in China

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2004

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Communicating Environmental Risk in Multiethnic Communities

588 cited

2011Corporate Social Responsibility and Competitive Advantage: Overcoming the Trust Barrier525 cited

2009Does a Firm's Product-Recall Strategy Affect Its Financial Value? An Examination of Strategic Alternatives during Product-Harm Crises506 cited

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