SZodixStudyAcademic Library

Dashboard Shelves Open access My library Inbox Notes Write Learn Alerts

More

Ask your library Notifications Quick cite Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Information and communication technology in retailing: A cross-industry comparison · Study

ArticleShelves

ArticleInformation and communication technology in retailing: A cross-industry comparison

Irene Gil Saura2009

Article2009

Information and communication technology in retailing: A cross-industry comparison

Irene Gil Saura · Gloria Berenguer Contrí · María Eugenia Ruíz Molina

20 citations·0/0 files stored·Journal of Retailing and Consumer Services

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Consumer Retail Behavior Studies Customer Service Quality and Loyalty Technology Adoption and User Behaviour

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 20 citations exist upstream.

References

2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters 2000Technology Infusion in Service Encounters 2005The impact of information technology on supply chain capabilities and firm performance: A resource-based view 1992Organizational alignment as competitive advantage 2005Technology readiness and the evaluation and adoption of self-service technologies 2002Implementing successful self-service technologies 2007Determinants and Outcomes of Customers' Use of Self-Service Technology in a Retail Setting

Cited by

2018Modelling the strengthening factors for competitive position of apparel retailing in India

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2020Capturing customer’s store loyalty through relationship benefits: moderating effect of retail innovationarticle · 8 shared references 2016The effect of self-checkout quality on customer satisfaction and repatronage in a retail contextarticle · 7 shared references 2017Innovation as a key to strengthen the effect of relationship benefits on loyalty in retailingarticle · 7 shared references 2010A Review of Key Factors Affecting the Adoption of Self-Service Technologies in Tourism.other · 7 shared references 2018Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfactionarticle · 6 shared references 2012Customer choice of self‐service technology: the roles of situational influences and past experiencearticle · 6 shared references

Details

Year2009

Typearticle

Published2009-01-07

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations20

Files0 public / 0

ShelfConsumer Retail Behavior Studies

Identifiers

doi10.1016/j.jretconser.2008.11.018

openalex_workW2020259754

Links

Imported from OpenAlex (CC0) — nothing here is generated.