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Why do customers switch? More satiated or less satisfied · Study

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ArticleWhy do customers switch? More satiated or less satisfied

SooCheong Shawn Jang2014

OA

Articlegreen2014

Why do customers switch? More satiated or less satisfied

SooCheong Shawn Jang

66 citations·0/0 files stored·International Journal of Hospitality Management

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Consumer Retail Behavior Studies

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References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1988Structural equation modeling in practice: A review and recommended two-step approach.1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1986Self-Reports in Organizational Research: Problems and Prospects 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1991Emotion And Adaptation

Cited by

2019Understanding memorable tourism experiences as the determinants of tourists' behaviour 2015Hedonic adaptation and satiation: Understanding switching behavior in the restaurant industry 2019Customer value in Quick-Service Restaurants: A cross-cultural study 2017Understanding the dimensions of customer relationships in the hotel and restaurant industries 2020Feelings of satiation as a mediator between a product’s perceived value and replacement intentions

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Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2014Revisit and satiation patterns: Are your restaurant customers satiated?article · 33 shared references 2010Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segmentarticle · 21 shared references 2011Why do satisfied customers switch? Focus on the restaurant patron variety-seeking orientation and purchase decision involvementarticle · 20 shared references 2015THE INTERNATIONAL JOURNAL OF ORGANIZATIONAL INNOVATIONarticle · 20 shared references 2015The intellectual structure of research in hospitality management: A literature review using bibliometric methods of the journal International Journal of Hospitality Managementarticle · 19 shared references 2012Variety seeking in restaurant choice and its driversarticle · 17 shared references

Details

Year2014

Typearticle

Published2014-01-03

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations66

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.ijhm.2013.11.007

openalex_workW2020264157

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2019Is satisfaction a necessary and sufficient condition to avoid switching? The moderating role of service type

2022Circumventing customers’ switching behavior in telecommunication industry in Tanzania: Insight from Sternberg’s Triangular Theory of Love

2018Boredom-Induced Switching Behavior in the Restaurant Industry: The Mediating Role of Attachment