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Service quality in the Australian advertising industry: a methodological study

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References

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2003A Comparison of Approaches to Importance-Performance Analysis446 cited

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2007

The validity of the SERVQUAL and SERVPERF scales

413 cited

2015Perceived service quality models: Are they still relevant?54 cited

2001Development of an Instrument to Assess Student Perceptions of the Quality of Pharmaceutical Education43 cited

2002Measuring Service Quality in the Hotel Industry: Evidences from Northern Cyprus42 cited

2009Examination of the reliability and validity of an instrument for measuring service quality of restaurants35 cited

2010Customer service expectations in retail banking in Africa24 cited

2011Building Relationship between Education Institutions and Students: Student Loyalty in Self-Financed Tertiary Education22 cited

2012Perceived Service Quality in Restaurant Services: Evidence from Mauritius21 cited

2013A review of e-service quality dimensions in user satisfaction15 cited

2005A preliminary study of service predispositions amongst hospitality workers in Australia15 cited

2023Online Retail Service Quality: What Matters Most for Customer Satisfaction?13 cited

2007Measuring the Utility of Institutional Reform in the Public Service5 cited