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Gathering and Using Patron and Librarian Perceptions of Question-Answering Success

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References

1987Development and Testing of a Reference Transaction Assessment Instrument54 cited
1988Paraprofessionals at the Reference Desk.23 cited

Cited by

1995Misconduct in academic research: Its implications for the service quality provided by university libraries15 cited
2015Reference service evaluation at an African academic library: the user perspective12 cited
2007Do We Do It Good Well? A Bibliographic Essay on the Evaluation of Reference Effectiveness10 cited
1996Evaluating documents reference service and the implications for improvement8 cited
2001Benchmarking Reference Desk Service in Academic Health Science Libraries: A Preliminary Survey7 cited
2006Assessing Reference: Using the Wisconsin-Ohio Reference Evaluation Program in an Academic Science Library.2 cited

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