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Quality reference service: A preliminary case study · Study

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ArticleQuality reference service: A preliminary case study

John C. Stalker1996

Article1996

Quality reference service: A preliminary case study

John C. Stalker · Marjorie E. Murfin

26 citations·0/0 files stored·The Journal of Academic Librarianship

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Library Science and Information Literacy Library Science and Information Web and Library Services

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References

1985Improving Reference Performance: Results of a Statewide Survey.1987Development and Testing of a Reference Transaction Assessment Instrument

Cited by

2007Assessment of Student Learning from Reference Service 1998Quality services: policies and practices in Malaysia 2007Using the Wisconsin–Ohio Reference Evaluation Program (WOREP) to Improve Training and Reference Services 2011Blending the Trends: A Holistic Approach to Reference Services 2007Do We Do It Good Well? A Bibliographic Essay on the Evaluation of Reference Effectiveness 2001Evaluating the Use of Paraprofessionals at the Reference Desk 27 2016Striving for Success in the Reference Interview: A Case Study 2015Taking notes at the reference desk: assessing and improving student learning

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Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2007Evaluation of Reference Services—A Reviewarticle · 2 shared references 1995Maybe the 55 Percent Rule Doesn't Tell the Whole Story: A User-Satisfaction Surveyarticle · 2 shared references 2007Using the Wisconsin–Ohio Reference Evaluation Program (WOREP) to Improve Training and Reference Servicesarticle · 2 shared references 1994Focusing on quality reference servicearticle · 2 shared references 2007Do We Do It Good Well? A Bibliographic Essay on the Evaluation of Reference Effectivenessarticle · 2 shared references 1990Accuracy of information provision: the need for client-centred servicearticle · 2 shared references

Details

Year1996

Typearticle

Published1996-11-01

VenueThe Journal of Academic Librarianship

ISSN-L0099-1333

Languageen

Citations26

Files0 public / 0

ShelfLibrary Science and Information Literacy

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doi10.1016/s0099-1333(96)90002-6

openalex_workW2012808081

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