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Quality reference service: A preliminary case study

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References

1985Improving Reference Performance: Results of a Statewide Survey.54 cited
1987Development and Testing of a Reference Transaction Assessment Instrument54 cited

Cited by

2007Assessment of Student Learning from Reference Service20 cited
1998Quality services: policies and practices in Malaysia19 cited
2007Using the Wisconsin–Ohio Reference Evaluation Program (WOREP) to Improve Training and Reference Services18 cited
2011Blending the Trends: A Holistic Approach to Reference Services15 cited
2007Do We Do It Good Well? A Bibliographic Essay on the Evaluation of Reference Effectiveness10 cited
2001Evaluating the Use of Paraprofessionals at the Reference Desk 279 cited
2016Striving for Success in the Reference Interview: A Case Study8 cited
2015Taking notes at the reference desk: assessing and improving student learning8 cited
2001Benchmarking Reference Desk Service in Academic Health Science Libraries: A Preliminary Survey7 cited
2016Personal Research Sets the Stage for Change4 cited
2006Assessing Reference: Using the Wisconsin-Ohio Reference Evaluation Program in an Academic Science Library.2 cited
2021Reference Services in Private University Libraries of Assam: A Study1 cited

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