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La percepción de calidad y fidelidad en clientes de centros de fitness low cost
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La percepción de calidad y fidelidad en clientes de centros de fitness low cost (2014)La percepción de calidad y fidelidad en c…The hierarchical effects of perceived quality on perceived value, satisfaction, and loyalty: Empirical results from public, outdoor aquatic centres in Australia (2012)The hierarchical effects of p…Towards an Integrative Model of Loyalty Formation: The Role of Quality and Value (2010)Towards an Integrative Model …The Intention-to-Repurchase Paradox: A Case of the Health and Fitness Industry (2010)The Intention-to-Repurchase P…Investigating Customer Satisfaction in a Health Club Context by an Application of the Tetraclasse Model (2006)Investigating Customer Satisf…Customers’ expectations of service in Greek fitness centers (2005)Customers’ expectations of se…An empirical investigation of the relationships among service quality, customer satisfaction and psychological commitment in a health club context (2004)An empirical investigation of…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Quality, satisfaction and behavioral intentions (2000)Quality, satisfaction and beh…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Service Quality: New Directions in Theory and Practice (1994)Service Quality: New Directio…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Understanding Attitudes and Predicting Social Behavior (1980)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Customer satisfaction and loyalty in online and offline environments (2003)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
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  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 2000Quality, satisfaction and behavioral intentions2,686 cited
  • 1994Service Quality: New Directions in Theory and Practice1,701 cited
  • 2004An empirical investigation of the relationships among service quality, customer satisfaction and psychological commitment in a health club context235 cited
  • 2012The hierarchical effects of perceived quality on perceived value, satisfaction, and loyalty: Empirical results from public, outdoor aquatic centres in Australia176 cited
  • 2005Customers’ expectations of service in Greek fitness centers144 cited
  • 2010The Intention-to-Repurchase Paradox: A Case of the Health and Fitness Industry

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131 cited
  • 2006Investigating Customer Satisfaction in a Health Club Context by an Application of the Tetraclasse Model106 cited
  • 2010Towards an Integrative Model of Loyalty Formation: The Role of Quality and Value97 cited
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