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Optimal balking strategies in single-server queues with general service and vacation times

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References

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1975Congestion Tolls for Poisson Queuing Processes492 cited
1993Queueing analysis: A foundation of performance evaluation, volume 1: Vacation and priority systems, Part 1353 cited
2007Analysis and Comparison of Queues with Different Levels of Delay Information261 cited
1999Improving Service by Informing Customers About Anticipated Delays221 cited
1986Consumer Information in Markets with Random Product Quality: The Case of Queues and Balking196 cited
2007Equilibrium customer strategies in a single server Markovian queue with setup times191 cited
2004On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design190 cited
1971On Optimal Balking Rules and Toll Charges in the GI/M/1 Queuing Process185 cited

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2008

Equilibrium balking strategies in the observable single-server queue with breakdowns and repairs

171 cited

2004Contact Centers with a Call-Back Option and Real-Time Delay Information169 cited

Cited by

2013Equilibrium balking strategies in Markovian queues with working vacations75 cited
2014Strategic Customers in a Transportation Station: When Is It Optimal to Wait?55 cited
2013Strategic behavior and social optimization in partially-observable Markovian vacation queues52 cited
2012Equilibrium threshold strategies in observable queueing systems under single vacation policy52 cited
2012Comparisons between observable and unobservable M/M/1 queues with respect to optimal customer behavior51 cited
2012Equilibrium balking behavior in the Geo/Geo/1 queueing system with multiple vacations44 cited
2015Equilibrium and optimal balking strategies of customers in Markovian queues with multiple vacations and N-policy41 cited
2013Equilibrium and optimal behavior of customers in Markovian queues with multiple working vacations40 cited
2022The value of reneging for strategic customers in queueing systems with server vacations/failures39 cited
2014New results on equilibrium balking strategies in the single-server queue with breakdowns and repairs39 cited
2018Equilibrium customer behavior in the M/M/1 retrial queue with working vacations and a constant retrial rate33 cited
2012On the optimal and equilibrium retrial rates in an unreliable retrial queue with vacations31 cited
2013THE OPTIMAL ADMISSION THRESHOLD IN OBSERVABLE QUEUES WITH STATE DEPENDENT PRICING30 cited
2016Equilibrium Joining Strategies and Optimal Control of a Make‐to‐Stock Queue29 cited
2014Equilibrium balking strategies of customers in Markovian queues with two-stage working vacations27 cited
2017Pricing in a Transportation Station with Strategic Customers27 cited