Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Hotel guest satisfaction among business travelers What are the important factors?

16 references·16 citing·34 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1992Alternative Ways of Assessing Model Fit27,192 cited
1988On the Evaluation of Structural Equation Models26,139 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1991Structural Equations with Latent Variables.17,443 cited
1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1993Lisrel 8: Structural Equation Modeling With the Simplis Command Language7,691 cited
1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
1990Zero defections: quality comes to services.5,373 cited
2011Reliability and Validity Assessment5,040 cited
1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
1991The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction2,162 cited
1977Breaking Free from Product Marketing2,056 cited
1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
1983Classifying Services to Gain Strategic Marketing Insights1,994 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1988Response Determinants in Satisfaction Judgments1,685 cited

Cited by

2001An Examination of the Determinants of Entertainment Vacationers’ Intentions to Revisit532 cited
2009TOURISM AND HOTEL COMPETITIVENESS RESEARCH253 cited
1998Customer-satisfaction measurement218 cited
2019The differences in hotel selection among various types of travellers: A comparative analysis with a useful bounded rationality behavioural decision support model202 cited
2003Service quality in Cretan accommodations: marketing strategies for the UK holiday market196 cited
2016Analysis of satisfiers and dissatisfiers in online hotel reviews on social media177 cited
2012Analyzing changes in hotel customers’ expectations by trip mode169 cited
2006Service quality, client satisfaction and loyalty towards audit firms168 cited
2009Measuring Guest Satisfaction and Competitive Position in the Hospitality and Tourism Industry168 cited
2004Customer satisfaction measurement practice in Taiwan hotels166 cited
2019Exploring Theme Park Visitors’ Experience on Satisfaction and Revisit Intention: A Utilization of Experience Economy Model159 cited
2003Relationships between Hotel Room Pricing, Occupancy, and Guest Satisfaction: A Longitudinal Case of a Midscale Hotel in the United States157 cited
2013Service Quality Dimension and Customer Satisfaction: An Empirical Study in the Malaysian Hotel Industry156 cited
2009Hotel Brand Strategy143 cited
2010Measuring Perceived Service Quality Using SERVQUAL: A Case Study of the Croatian Hotel Industry136 cited
2014The Impact of Service Quality on Customer Satisfaction, Customer Loyalty and Brand Image: Evidence from Hotel Industry of Pakistan133 cited