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The Impact of Interactive Corporate Social Responsibility Communication on Corporate Reputation
16 references·16 citing·50 second hopsampled
The Impact of Interactive Corporate Social Responsibility Communication on Corporate Reputation (2013)The Impact of Interactive Corporate Socia…MANAGING PUBLIC RELATIONS (2018)MANAGING PUBLIC RELATIONSMaximizing Business Returns to Corporate Social Responsibility (CSR): The Role of CSR Communication (2010)Maximizing Business Returns t…Do online reviews matter? — An empirical investigation of panel data (2008)Do online reviews matter? — A…Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue (2006)Word of Mouth for Movies: Its…The Role of Corporate Social Responsibility in Strengthening Multiple Stakeholder Relationships: A Field Experiment (2006)The Role of Corporate Social …The Effect of Word of Mouth on Sales: Online Book Reviews (2006)The Effect of Word of Mouth o…Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Consumer–Company Identificati…Internet forums as influential sources of consumer information (2001)Internet forums as influentia…Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility (2001)Does Doing Good Always Lead t…Brand Community (2001)Brand CommunityBad is Stronger than Good (2001)Bad is Stronger than GoodReputation: realizing value from the corporate image (1996)Reputation: realizing value f…Reputation: Realizing Value from the Corporate Image (1996)Reputation: Realizing Value f…Negativity and extremity biases in impression formation: A review of explanations. (1989)Negativity and extremity bias…An Empirical Examination of the Structural Antecedents of Attitude toward the Ad in an Advertising Pretesting Context (1989)An Empirical Examination of t…An Empirical Examination of the Structural Antecedents of Attitude toward the Ad in an Advertising Pretesting Context (1989)An Empirical Examination of t…Sustainable banking: A literature review and integrative framework (2021)Sustainable banking: A litera…Mapping the electronic word-of-mouth (eWOM) research: A systematic review and bibliometric analysis (2021)Mapping the electronic word-o…CSR Communication, Corporate Reputation, and the Role of the News Media as an Agenda-Setter in the Digital Age (2020)CSR Communication, Corporate …Consumers’ engagement with corporate social responsibility (CSR) communication in social media: Evidence from China and the United States (2020)Consumers’ engagement with co…A literature review on the causality between sustainability and corporate reputation (2020)A literature review on the ca…Impact of corporate social responsibility on reputation—Insights from tweets on sustainable development goals by CEOs (2019)Impact of corporate social re…Impact of consumers' corporate social responsibility‐related activities in social media on brand attitude, electronic word‐of‐mouth intention, and purchase intention: A study of Chinese consumer behavior (2019)Impact of consumers' corporat…How corporate social responsibility activities influence employer reputation: The role of social media capability (2019)How corporate social responsi…CSR and Customer Outcomes: The Mediating Role of Customer Engagement (2018)CSR and Customer Outcomes: Th…What Makes CSR Communication Lead to CSR Participation? Testing the Mediating Effects of CSR Associations, CSR Credibility, and Organization–Public Relationships (2017)What Makes CSR Communication …European Banks' Reputation for Corporate Social Responsibility (2017)European Banks' Reputation fo…Do CSR Messages Resonate? Examining Public Reactions to Firms’ CSR Efforts on Social Media (2017)Do CSR Messages Resonate? Exa…The Impact of Corporate Social Responsibility Disclosure on Corporate Reputation: A Non-professional Stakeholder Perspective (2016)The Impact of Corporate Socia…Social commerce research: Definition, research themes and the trends (2016)Social commerce research: Def…How Does It Fit? Exploring the Congruence Between Organizations and Their Corporate Social Responsibility (CSR) Activities (2015)How Does It Fit? Exploring th…Instrumental and/or Deliberative? A Typology of CSR Communication Tools (2014)Instrumental and/or Deliberat…The psychology of interpersonal relations. (1958)Economic Action and Social Structure: The Problem of Embeddedness (1985)Building Brand Community (2002)The Social Identity Theory of Intergroup Behavior (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Understanding Customer Experience Throughout the Customer Journey (2016)Possessions and the Extended Self (1988)The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders (1991)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)What We Know and Don’t Know About Corporate Social Responsibility (2012)Corporate social responsibility and access to finance (2013)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)Developing Buyer-Seller Relationships (1987)WHAT'S IN A NAME? REPUTATION BUILDING AND CORPORATE STRATEGY. 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References

  • 2001Bad is Stronger than Good7,670 cited
  • 2006The Effect of Word of Mouth on Sales: Online Book Reviews5,993 cited
  • 2001Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility4,659 cited
  • 2001Brand Community3,994 cited
  • 2003Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies3,330 cited
  • 2010Maximizing Business Returns to Corporate Social Responsibility (CSR): The Role of CSR Communication2,631 cited
  • 1996Reputation: Realizing Value from the Corporate Image2,620 cited
  • 1989An Empirical Examination of the Structural Antecedents of Attitude toward the Ad in an Advertising Pretesting Context2,191 cited
  • 2018MANAGING PUBLIC RELATIONS2,191 cited
  • 1996Reputation: realizing value from the corporate image2,119 cited
  • 2001Internet forums as influential sources of consumer information1,745 cited
  • 2008Do online reviews matter? — An empirical investigation of panel data1,677 cited
  • 2006The Role of Corporate Social Responsibility in Strengthening Multiple Stakeholder Relationships: A Field Experiment1,653 cited
  • 2006Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue1,591 cited
  • 1989

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Negativity and extremity biases in impression formation: A review of explanations.
1,549 cited
  • 1989An Empirical Examination of the Structural Antecedents of Attitude toward the Ad in an Advertising Pretesting Context1,310 cited
  • Cited by

    • 2021Mapping the electronic word-of-mouth (eWOM) research: A systematic review and bibliometric analysis483 cited
    • 2020Consumers’ engagement with corporate social responsibility (CSR) communication in social media: Evidence from China and the United States268 cited
    • 2016Social commerce research: Definition, research themes and the trends263 cited
    • 2015How Does It Fit? Exploring the Congruence Between Organizations and Their Corporate Social Responsibility (CSR) Activities246 cited
    • 2017Do CSR Messages Resonate? Examining Public Reactions to Firms’ CSR Efforts on Social Media242 cited
    • 2017European Banks' Reputation for Corporate Social Responsibility238 cited
    • 2019Impact of consumers' corporate social responsibility‐related activities in social media on brand attitude, electronic word‐of‐mouth intention, and purchase intention: A study of Chinese consumer behavior206 cited
    • 2016The Impact of Corporate Social Responsibility Disclosure on Corporate Reputation: A Non-professional Stakeholder Perspective205 cited
    • 2014Instrumental and/or Deliberative? A Typology of CSR Communication Tools202 cited
    • 2021Sustainable banking: A literature review and integrative framework181 cited
    • 2019Impact of corporate social responsibility on reputation—Insights from tweets on sustainable development goals by CEOs162 cited
    • 2020A literature review on the causality between sustainability and corporate reputation162 cited
    • 2019How corporate social responsibility activities influence employer reputation: The role of social media capability152 cited
    • 2017What Makes CSR Communication Lead to CSR Participation? Testing the Mediating Effects of CSR Associations, CSR Credibility, and Organization–Public Relationships144 cited
    • 2018CSR and Customer Outcomes: The Mediating Role of Customer Engagement139 cited
    • 2020CSR Communication, Corporate Reputation, and the Role of the News Media as an Agenda-Setter in the Digital Age128 cited