References

• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
• 1966A New Approach to Consumer Theory8,466 cited
• 1976A New Approach to Consumer Theory6,913 cited
• 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
• 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
• 1952Quality-Control Handbook.2,849 cited
• 1987Competing on the Eight Dimensions of Quality1,691 cited
• 1988The Moderating Effect of Prior Knowledge on Cue Utilization in Product Evaluations1,225 cited
• 1983Product Quality, Cost Position and Business Performance: A Test of Some Key Hypotheses911 cited
• 1982Warranty and Other Extrinsic Cue Effects on Consumers' Risk Perceptions587 cited
• 1992Market Segmentation, Cannibalization, and the Timing of Product Introductions503 cited
• 1985Do Higher Prices Signal Higher Quality?483 cited
• 1990Best Value, Price-Seeking, and Price Aversion: The Impact of Information and Learning on Consumer Choices410 cited
• 1944Some Consequences of the Habit of Judging Quality by Price