Social Comparisons in Boundary-Spanning Work: Effects of Community Outreach on Members' Organizational Identity and Identification

Caroline A. Bartel

547 citations0/0 files storedAdministrative Science Quarterly

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Management and Organizational Studies Job Satisfaction and Organizational Behavior Social and Intergroup Psychology

Abstract

This research investigated how experiences in a particular boundary-spanning context (community outreach) affected members' organizational identity and identification. Multimethod panel data from 219 participants showed that intergroup comparisons with clients (emphasizing differences) and intragroup comparisons with other organization members (emphasizing similarities) changed how members construed their organization's defining qualities. Intergroup comparisons also enhanced the esteem members derived from organizational membership, which, in turn, strengthened organizational identification. Supervisors reported higher interpersonal cooperation and work effort for members whose organizational identification became stronger. The results reveal potential outcomes of boundary-spanning work as well as how organizational identification processes operate in everyday work contexts.

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References

1991Culture and the Self: Implications for Cognition, Emotion, and Motivation 2008Qualitative Data Analysis 2004The Social Identity Theory of Intergroup Behavior 1986Psychology of intergroup relations 1987Rediscovering the Social Group: A Self‐Categorization Theory 1989Social Identity Theory and the Organization 1982Social Psychology of Intergroup Relations 1995AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.

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