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Valuing customer relationships: Using the capital asset pricing model (CAPM) to incorporate relationship risk
16 references·5 citing·42 second hop
Valuing customer relationships: Using the capital asset pricing model (CAPM) to incorporate relationship risk (2002)Valuing customer relationships: Using the…Managing Business Relationships (2013)Managing Business Relationshi…Understanding business markets : interaction, relationships and networks (1997)Understanding business market…Corporate Financial Management. (1997)Corporate Financial Managemen…Sensemaking in Organizations (1996)Sensemaking in OrganizationsUnderstanding the Value of a Relationship (1994)Understanding the Value of a …Strategic groups: A cognitive perspective (1993)Strategic groups: A cognitive…Corporate Finance and Investment: Decisions and Strategies (1993)Corporate Finance and Investm…The Marketing Strategy Continuum: Towards a Marketing Concept for the 1990s (1991)The Marketing Strategy Contin…A Strategic Approach to Managing Buyer‐Seller Relationships (1991)A Strategic Approach to Manag…Portfolio Planning: uses and limits (1989)Portfolio Planning: uses and …No business is an island: The network concept of business strategy (1989)No business is an island: The…COMPETITIVE GROUPS AS COGNITIVE COMMUNITIES: THE CASE OF SCOTTISH KNITWEAR MANUFACTURERS* (1989)COMPETITIVE GROUPS AS COGNITI…How Do Companies Interact (1986)How Do Companies InteractModern Portfolio Theory and Investment Analysis. (1982)Modern Portfolio Theory and I…Principles of Corporate Finance. (1981)Principles of Corporate Finan…"Capital Investment and Financial Decisions." (1980)"Capital Investment and Finan…Accounting for risk in the traditional RFM approach (2016)Accounting for risk in the tr…Driving shareholder value with customer asset management: Moving beyond customer lifetime value (2015)Driving shareholder value wit…Integrating management of customer value and risk in e-commerce (2010)Integrating management of cus…Customer portfolio management in e‐commerce: an analytical model for optimization (2010)Customer portfolio management…Customer Portfolio Analysis: Applying Financial Risk and Volatility Measures to Customer Segmentation and Risk-Adjusted Lifetime Value Determination (2005)Customer Portfolio Analysis: …Marketing as Exchange (1975)A Service Quality Model and its Marketing Implications (1984)Service management and marketing: managing the moments of truth in service competition (1990)Quo Vadis, marketing? 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this work references cited by second hop

References

  • 1996Sensemaking in Organizations15,614 cited
  • 1981Principles of Corporate Finance.3,634 cited
  • 1982Modern Portfolio Theory and Investment Analysis.3,012 cited
  • 1989No business is an island: The network concept of business strategy1,544 cited
  • 1989COMPETITIVE GROUPS AS COGNITIVE COMMUNITIES: THE CASE OF SCOTTISH KNITWEAR MANUFACTURERS*1,372 cited
  • 1993Strategic groups: A cognitive perspective868 cited
  • 1997Understanding business markets : interaction, relationships and networks610 cited
  • 1994Understanding the Value of a Relationship452 cited
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  • 1991The Marketing Strategy Continuum: Towards a Marketing Concept for the 1990s404 cited
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  • 1991A Strategic Approach to Managing Buyer‐Seller Relationships246 cited
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  • 1989Portfolio Planning: uses and limits201 cited
  • 1993Corporate Finance and Investment: Decisions and Strategies

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193 cited

Cited by

  • 2015Driving shareholder value with customer asset management: Moving beyond customer lifetime value23 cited
  • 2010Customer portfolio management in e‐commerce: an analytical model for optimization13 cited
  • 2005Customer Portfolio Analysis: Applying Financial Risk and Volatility Measures to Customer Segmentation and Risk-Adjusted Lifetime Value Determination13 cited
  • 2010Integrating management of customer value and risk in e-commerce13 cited
  • 2016Accounting for risk in the traditional RFM approach10 cited