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A buyer's perspective on collaborative versus transactional relationships · Study

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ArticleA buyer's perspective on collaborative versus transactional relationships

Judith M. Whipple2009

Article2009

A buyer's perspective on collaborative versus transactional relationships

Judith M. Whipple · Daniel F. Lynch · Gilbert N. Nyaga

196 citations·0/0 files stored·Industrial Marketing Management

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Customer Service Quality and Loyalty Quality and Supply Management Outsourcing and Supply Chain Management

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References

1994The Commitment-Trust Theory of Relationship Marketing 1977Estimating Nonresponse Bias in Mail Surveys 1998The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage 1987Developing Buyer-Seller Relationships 1997An Examination of the Nature of Trust in Buyer-Seller Relationships 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships 1994Characteristics of partnership success: Partnership attributes, communication behavior, and conflict resolution techniques

Cited by

2013The performance implications of power–trust relationship: The moderating role of commitment in the supplier–retailer relationship 2014The influence of power position on the depth of collaboration 2014Supply chain collaboration index: an instrument to measure the depth of collaboration 2017Supply chain collaboration: A state-of-the-art literature review 2018How logistics performance is affected by supply chain relationships

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Year2009

Typearticle

Published2009-01-30

VenueIndustrial Marketing Management

ISSN-L0019-8501

Languageen

Citations196

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.indmarman.2008.11.008

openalex_workW2023664629

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2017Coordination and responsiveness issues in SME supply chains: a review

2020Service Failure and Recovery in B2B Markets – A Morphological Analysis

2016Performance perceptions among food supply chain members