Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Workplace anger and aggression: Informing conceptual models with data from specific encounters.

6 references·16 citing·40 second hop

FromToDepth

this work references cited by second hop

References

1891The Principles of Psychology25,772 cited
2008Qualitative Data Analysis17,372 cited
1973Aggression: A Social Learning Analysis4,300 cited
1984Anger and Aggression: An Essay on Emotion.1,189 cited
1997Antisocial behavior in organizations.831 cited
1973Research on Human Behavior: A Systematic Guide to Method257 cited

Cited by

2007Crossing the line(s): A dual threshold model of anger in organizations271 cited
2013Exploring the effects of individual customer incivility encounters on employee incivility: The moderating roles of entity (in)civility and negative affectivity.251 cited
2014Victimization of high performers: The roles of envy and work group identification.250 cited
2005Development and validation of the Uncivil Workplace Behavior Questionnaire.243 cited
2009Angry, guilty, and conflicted: Injustice toward coworkers heightens emotional labor through cognitive and emotional mechanisms.239 cited
2008Customer (In)Justice and Emotional Labor: The Role of Perspective Taking, Anger, and Emotional Regulation†228 cited
2010Once, twice, or three times as harmful? Ethnic harassment, gender harassment, and generalized workplace harassment.227 cited
2012When customers exhibit verbal aggression, employees pay cognitive costs.

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

226 cited

2019Do Frontline Employees Cope Effectively with Abusive Supervision and Customer Incivility? Testing the Effect of Employee Resilience211 cited

2010Individual Consequences of Workplace Bullying/Mobbing200 cited

2018Workplace incivility and employee sleep: The role of rumination and recovery experiences.197 cited

2013The development and validation of the Incivility from Customers Scale.191 cited

2012Linking perceptions of role stress and incivility to workplace aggression: The moderating role of personality.174 cited

2002By any other name173 cited

2016The dark side of working online: Towards a definition and an Emotion Reaction model of workplace cyberbullying153 cited

2010Emotion display rules at work in the global service economy: the special case of the customer152 cited