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Consumers' Perceptions of Fairness and the Resultant Effect on Customer Satisfaction
16 references·3 citing·34 second hop
Consumers' Perceptions of Fairness and the Resultant Effect on Customer Satisfaction (2006)Consumers' Perceptions of Fairness and th…Advances in Consumer Research (2025)Advances in Consumer ResearchCustomer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…Do Norms Matter in Marketing Relationships? (1992)Do Norms Matter in Marketing …Advances in Consumer Research (1992)Advances in Consumer ResearchA Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Organizational Justice: Yesterday, Today, and Tomorrow (1990)Organizational Justice: Yeste…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach (1989)Consumer Perceptions of Inter…The Social Psychology of Procedural Justice (1988)The Social Psychology of Proc…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Research in Organizational Behavior. (1986)Research in Organizational Be…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Research in Organizational Behavior (1984)Research in Organizational Be…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Price fairness in the online food delivery industry: a structural equation model of consumer perceptions (2024)Price fairness in the online …Measuring Perceptions of Fairness of Loyalty Program Members (2017)Measuring Perceptions of Fair…Perceived Reasonableness and Morals in Service Encounters (2013)Perceived Reasonableness and …Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A theory of justice original editionHandbook of Industrial and Organizational Psychology. (1977)Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. (2001)On the dimensionality of organizational justice: A construct validation of a measure. (2001)Perceived organizational support: A review of the literature. (2002)Advertising as Information (1974)Breaking Free from Product Marketing (1977)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Market Orientation: Antecedents and Consequences (1993)The Comparative Advantage Theory of Competition (1995)Intellectual capital: an exploratory study that develops measures and models (1998)A Relational Model of Authority in Groups (1992)FOUNDATION FOR A GENERAL STRAIN THEORY OF CRIME AND DELINQUENCY* (1992)CONSEQUENCES OF ABUSIVE SUPERVISION. (2000)Social Identity Theory and the Organization (1989)Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors (1991)Alumni and their alma mater: A partial test of the reformulated model of organizational identification (1992)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)Self-Reports in Organizational Research: Problems and Prospects (1986)Managing Legitimacy: Strategic and Institutional Approaches (1995)Toward a knowledge‐based theory of the firm (1996)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1986Research in Organizational Behavior.10,897 cited
  • 1984Research in Organizational Behavior10,806 cited
  • 1988The Social Psychology of Procedural Justice6,583 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1990The Effect of a Market Orientation on Business Profitability4,254 cited
  • 1990Organizational Justice: Yesterday, Today, and Tomorrow3,663 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1992Advances in Consumer Research2,863 cited
  • 1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing2,718 cited
  • 1992Do Norms Matter in Marketing Relationships?2,412 cited

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  • 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
  • Cited by

    • 2017Measuring Perceptions of Fairness of Loyalty Program Members19 cited
    • 2013Perceived Reasonableness and Morals in Service Encounters16 cited
    • 2024Price fairness in the online food delivery industry: a structural equation model of consumer perceptions10 cited