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Consumers' Perceptions of Fairness and the Resultant Effect on Customer Satisfaction
16 references·3 citing·30 second hop
Consumers' Perceptions of Fairness and the Resultant Effect on Customer Satisfaction (2006)Consumers' Perceptions of Fairness and th…Advances in Consumer Research (2025)Advances in Consumer ResearchA Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…Do Norms Matter in Marketing Relationships? (1992)Do Norms Matter in Marketing …Advances in Consumer Research (1992)Advances in Consumer ResearchA Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Organizational Justice: Yesterday, Today, and Tomorrow (1990)Organizational Justice: Yeste…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…The Social Psychology of Procedural Justice (1988)The Social Psychology of Proc…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Research in Organizational Behavior. (1986)Research in Organizational Be…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Research in Organizational Behavior (1984)Research in Organizational Be…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Price fairness in the online food delivery industry: a structural equation model of consumer perceptions (2024)Price fairness in the online …Measuring Perceptions of Fairness of Loyalty Program Members (2017)Measuring Perceptions of Fair…Perceived Reasonableness and Morals in Service Encounters (2013)Perceived Reasonableness and …Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Review of Psychometric theory (2nd ed.). (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)A theory of justice original edition (1971)Handbook of Industrial and Organizational Psychology. (1977)Justice at the millenium: A meta-analytic review of 25 years of organizational justice research. (2001)On the dimensionality of organizational justice: A construct validation of a measure. (2001)Perceived organizational support: A review of the literature. (2002)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)Social Behavior: Its Elementary Forms (1963)Social Indicators of Well-Being (1976)Whence Consumer Loyalty? (1999)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)FOUNDATION FOR A GENERAL STRAIN THEORY OF CRIME AND DELINQUENCY* (1992)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Social Identity Theory and the Organization (1989)Social Identity Theory and the Organization (1989)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Self-Reports in Organizational Research: Problems and Prospects (1986)Managing Legitimacy: Strategic and Institutional Approaches (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 2025Advances in Consumer Research13,486 cited
  • 1986Research in Organizational Behavior.11,303 cited
  • 1984Research in Organizational Behavior11,176 cited
  • 1990The Effect of a Market Orientation on Business Profitability9,642 cited
  • 1988The Social Psychology of Procedural Justice6,630 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,987 cited
  • 1990Organizational Justice: Yesterday, Today, and Tomorrow3,759 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction3,441 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,951 cited
  • 1992Advances in Consumer Research2,915 cited
  • 1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing2,763 cited
  • 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery

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2,753 cited
  • 1992Do Norms Matter in Marketing Relationships?2,412 cited
  • Cited by

    • 2017Measuring Perceptions of Fairness of Loyalty Program Members19 cited
    • 2013Perceived Reasonableness and Morals in Service Encounters16 cited
    • 2024Price fairness in the online food delivery industry: a structural equation model of consumer perceptions10 cited