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Perceived Reasonableness and Morals in Service Encounters · Study

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ArticlePerceived Reasonableness and Morals in Service Encounters

Nobuyuki Fukawa2013

Article2013

Perceived Reasonableness and Morals in Service Encounters

Nobuyuki Fukawa · Sunil Erevelles

16 citations·0/0 files stored·Journal of Business Ethics

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Customer Service Quality and Loyalty Ethics in Business and Education Emotional Labor in Professions

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References

1977The Measurement of Observer Agreement for Categorical Data 1992Basics of Qualitative Research: Grounded Theory Procedures and Techniques.1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1993Basics of Qualitative Research: Grounded Theory Procedures and Techniques 2017Exchange and Power in Social Life 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1965Exchange and Power in Social Life.

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Details

Year2013

Typearticle

Published2013-10-18

VenueJournal of Business Ethics

ISSN-L0167-4544

Languageen

Citations16

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/s10551-013-1918-5

openalex_workW2050102313

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