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Perceived Reasonableness and Morals in Service Encounters
16 references·0 citing·34 second hop
Perceived Reasonableness and Morals in Service Encounters (2013)Perceived Reasonableness and Morals in Se…Exchange and Power in Social Life (2017)Exchange and Power in Social …Fourth Generation Evaluation (2014)Fourth Generation EvaluationSatisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Strategy and society: the link between competitive advantage and corporate social responsibility (2007)Strategy and society: the lin…On the dimensionality of organizational justice: A construct validation of a measure. (2001)On the dimensionality of orga…Qualitative Researching (1997)Qualitative ResearchingBasics of Qualitative Research: Grounded Theory Procedures and Techniques (1993)Basics of Qualitative Researc…Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Basics of Qualitative Researc…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Fourth-Generation Evaluation (1988)Fourth-Generation EvaluationA Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…The Measurement of Observer Agreement for Categorical Data (1977)The Measurement of Observer A…Exchange and Power in Social Life. (1965)Exchange and Power in Social …Social Behavior: Its Elementary Forms (1963)Social Behavior: Its Elementa…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Coefficient of Agreement for Nominal Scales (1960)Guidelines, criteria, and rules of thumb for evaluating normed and standardized assessment instruments in psychology. (1994)Schedule for Affective Disorders and Schizophrenia for School-Age Children-Present and Lifetime Version (K-SADS-PL): Initial Reliability and Validity Data (1997)The feasibility of creating a checklist for the assessment of the methodological quality both of randomised and non-randomised studies of health care interventions. (1998)Preferred reporting items for systematic review and meta-analysis protocols (PRISMA-P) 2015 statement (2015)RoB 2: a revised tool for assessing risk of bias in randomised trials (2019)Competing paradigms in qualitative research. (1994)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Thematic Analysis (2017)Qualitative Content Analysis (2008)Document Analysis as a Qualitative Research Method (2009)The Commitment-Trust Theory of Relationship Marketing (1994)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Social Capital in the Creation of Human Capital (2000)Narrative configuration in qualitative analysis (1995)Critical Race Methodology: Counter-Storytelling as an Analytical Framework for Education Research (2002)Understanding Reliability and Validity in Qualitative Research (2015)Inequity In Social Exchange (1965)Social Capital: Its Origins and Applications in Modern Sociology (1998)“Implicit” and “Explicit” CSR: A Conceptual Framework for a Comparative Understanding of Corporate Social Responsibility (2008)A framework of sustainable supply chain management: moving toward new theory (2008)The Business Case for Corporate Social Responsibility: A Review of Concepts, Research and Practice (2010)
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References

  • 1977The Measurement of Observer Agreement for Categorical Data81,000 cited
  • 1992Basics of Qualitative Research: Grounded Theory Procedures and Techniques.29,249 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1993Basics of Qualitative Research: Grounded Theory Procedures and Techniques17,576 cited
  • 2017Exchange and Power in Social Life15,909 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1965Exchange and Power in Social Life.13,624 cited
  • 2007Strategy and society: the link between competitive advantage and corporate social responsibility7,425 cited
  • 2014Fourth Generation Evaluation7,250 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1988Fourth-Generation Evaluation5,912 cited
  • 2001On the dimensionality of organizational justice: A construct validation of a measure.5,743 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1963Social Behavior: Its Elementary Forms

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4,692 cited
  • 1997Qualitative Researching4,262 cited
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