Patron Online Catalog Success

Rosemary Thorne · Jo Bell Whitlatch

10 citations0/0 files storedCollege & Research Libraries

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Library Science and Information Literacy Library Science and Information Web and Library Services

Abstract

This project explored the role of the online catalog in library user success.Three different studies were conducted to provide a more in-depth picture of online catalog use in three aspects of library research-as part of the reference process, as used by unassisted users, and as an intermediate step in obtaining actual documents.The methodology provides a model for surveying other library services or products.

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References

1991Successes and Failures of Patrons Searching the Online Catalog at a Large Academic Library: A Transaction Log Analysis.1987Development and Testing of a Reference Transaction Assessment Instrument

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