References

• 1977Telling more than we can know: Verbal reports on mental processes.11,315 cited
• 1981Systems Thinking, Systems Practice6,262 cited
• 1982Systems thinking, systems practice3,545 cited
• 1991Soft Systems Methodology in Action3,414 cited
• 2001Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I1,899 cited
• 2000An institutional perspective on performance measurement and management in the ‘new public sector’907 cited
• 1999Group model-building: tackling messy problems647 cited
• 1997Scripts for group model building512 cited
• 2003Designing a performance measurement system: A case study474 cited
• 2006Where next for problem structuring methods131 cited
• 2006Evaluating problem-structuring methods: developing an approach to show the value and effectiveness of PSMs130 cited
• 2007On Evaluating the Performance of Problem Structuring Methods: An Attempt at Formulating a Conceptual Model96 cited
• 1999Soft systems methodology : a 30-year retrospective . Soft systems methodology in action88 cited
• 2007Using soft systems methodology to determine the simulation study objectives75 cited
• 2001Evaluating soft OR: some reflections on an apparently ‘unsuccessful’ implementation using a Soft Systems Methodology (SSM) based approach