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Employers' Perceptions of Service Quality in Higher Education
15 references·2 citing·36 second hop
Employers' Perceptions of Service Quality in Higher Education (1997)Employers' Perceptions of Service Quality…The position of marketing education (1995)The position of marketing edu…Importance‐Performance Analysis and the Measurement of Service Quality (1993)Importance‐Performance Analys…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Service Quality Model Based on an Ideal Value Standard (1992)A Service Quality Model Based…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Identifying service gaps in commercial air travel : the first step toward quality improvement (1991)Identifying service gaps in c…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…Managing quality: the strategic and competitive edge (1989)Managing quality: the strateg…A Gap Analysis of Professional Service Quality (1989)A Gap Analysis of Professiona…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…1987 AMA educators' proceedings (1987)1987 AMA educators' proceedin…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Importance-Performance Analysis (1977)Importance-Performance Analys…Product Performance and Consumer Satisfaction: A New Concept (1976)Product Performance and Consu…Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance (1973)Consumer Dissatisfaction: The…The effect of quality culture on service quality of public and private Universities: A comparative analysis (2023)The effect of quality culture…Examination of student loyalty in tourism and hospitality programs: A comparison between the United States and Hong Kong (2016)Examination of student loyalt…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Theory of Cognitive Dissonance (1957)An Experimental Study of Customer Effort, Expectation, and Satisfaction (1965)A Dual Methodology for Case Studies: Synergistic Use of a Longitudinal Single Site with Replicated Multiple Sites (1990)An empirical analysis of the antecedents of electronic commerce service continuance (2001)Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue (2006)A Theory of Cognitive Dissonance (2017)Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Going to Extremes: Managing Service Encounters and Assessing Provider Performance (1995)SERVQUAL revisited: a critical review of service quality (1996)Performance-only measurement of service quality: a replication and extension (2002)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)Defining Quality (1993)Customer Satisfaction and Stock Prices: High Returns, Low Risk (2005)Relationship between innovativeness, quality, growth, profitability, and market value (2005)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)Dimentions of tourist satisfaction with a destination area (1978)Tourism motivation and expectation formation (1997)An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers (2000)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1989A Gap Analysis of Professional Service Quality1,123 cited
  • 1989Managing quality: the strategic and competitive edge1,087 cited
  • 1973Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance1,066 cited
  • 1976Product Performance and Consumer Satisfaction: A New Concept628 cited
  • 1993Importance‐Performance Analysis and the Measurement of Service Quality319 cited
  • 1992A Service Quality Model Based on an Ideal Value Standard138 cited
  • 19871987 AMA educators' proceedings76 cited
  • 1995The position of marketing education62 cited
  • 1991Identifying service gaps in commercial air travel : the first step toward quality improvement

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52 cited

Cited by

  • 2016Examination of student loyalty in tourism and hospitality programs: A comparison between the United States and Hong Kong25 cited
  • 2023The effect of quality culture on service quality of public and private Universities: A comparative analysis19 cited