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Developing Global Strategies for Service Businesses
1 references·16 citing·52 second hopsampled
Developing Global Strategies for Service Businesses (1996)Developing Global Strategies for Service …Changing Patterns of International Competition (1986)Changing Patterns of Internat…Disentangling utilitarian and hedonic consumption behavior in online shopping: An expectation disconfirmation perspective (2019)Disentangling utilitarian and…Consumer Value Co-creation in a Hybrid Commerce Service-Delivery System (2010)Consumer Value Co-creation in…Consumer Responses to Service Failures: A Resource Preference Model of Cultural Influences (2008)Consumer Responses to Service…Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success (2008)Addressing the What and How o…A new perspective on the regional and global strategies of multinational services firms (2008)A new perspective on the regi…Choice of foreign market entry mode in service firms (2006)Choice of foreign market entr…Service Quality Perceptions and Customer Satisfaction: Evaluating the Role of Culture (2004)Service Quality Perceptions a…Net‐Based Customer Service Systems: Evolution and Revolution in Web Site Functionalities* (2004)Net‐Based Customer Service Sy…A Tale of Two Countries’ Conservatism, Service Quality, and Feedback on Customer Satisfaction (2004)A Tale of Two Countries’ Cons…Strategic positioning, human capital, and performance in service organizations: a customer interaction approach (2003)Strategic positioning, human …An empirical examination of factors influencing the internationalization of service firms (2003)An empirical examination of f…Does Culture Influence Web Site Quality Expectations? 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The Locus of MNE Strategies (2016)Culture's Consequences: International Differences in Work-Related Values (1981)Review and future directions of cross-cultural consumer services research (2007)Service Quality, Satisfaction, and Intent to Return in Event Sport Tourism (2008)Measuring personal cultural orientations: scale development and validation (2009)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance (2011)“Wii Will Rock You!” The Use and Effect of Figurative Language in Consumer Reviews of Hedonic and Utilitarian Consumption (2013)The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention1 (2015)The Internationalization Process of the Firm—A Model of Knowledge Development and Increasing Foreign Market Commitments (1977)The Competitive Advantage of Nations (1991)Entry Mode Choice of SMEs in Central and Eastern Europe (2002)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Consumer Attitudes and Purchase Intentions toward Food Delivery Platform Services (2020)Path to Purpose? How Online Customer Journeys Differ for Hedonic Versus Utilitarian Purchases (2020)Online purchase intention in Chinese social commerce platforms: Being emotional or rational? (2021)
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References

  • 1986Changing Patterns of International Competition809 cited

Cited by

  • 2003Strategic positioning, human capital, and performance in service organizations: a customer interaction approach340 cited
  • 2004Service Quality Perceptions and Customer Satisfaction: Evaluating the Role of Culture286 cited
  • 1998Foreign Market Entry Mode Choice of Service Firms: A Contingency Perspective280 cited
  • 2008Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success272 cited
  • 2006Choice of foreign market entry mode in service firms261 cited
  • 2003An empirical examination of factors influencing the internationalization of service firms255 cited
  • 2004A Tale of Two Countries’ Conservatism, Service Quality, and Feedback on Customer Satisfaction211 cited
  • 2019Disentangling utilitarian and hedonic consumption behavior in online shopping: An expectation disconfirmation perspective201 cited
  • 2008A new perspective on the regional and global strategies of multinational services firms195 cited
  • 2002Does Culture Influence Web Site Quality Expectations?187 cited
  • 1999International Expansion of Telecommunication Carriers: The Influence of Market Structure, Network Characteristics, and Entry Imperfections179 cited
  • 2004Net‐Based Customer Service Systems: Evolution and Revolution in Web Site Functionalities*

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174 cited
  • 2000Bed and Breakfasts, Small Inns, and the Internet: The Impact of Technology on the Globalization of Small Businesses173 cited
  • 2010Consumer Value Co-creation in a Hybrid Commerce Service-Delivery System171 cited
  • 1998Patterns in the Expansion of U.S. Banks' Foreign Operations169 cited
  • 2008Consumer Responses to Service Failures: A Resource Preference Model of Cultural Influences168 cited