Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Customer‐perceived value in industrial contexts

16 references·16 citing·41 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1990Comparative fit indexes in structural models.25,213 cited
1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
1990The Effect of a Market Orientation on Business Profitability7,973 cited
1994Competing for the Future5,759 cited
1997Customer value: The next source for competitive advantage4,662 cited
1989LISREL 7 : a guide to the program and applications3,777 cited
1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
1995The Comparative Advantage Theory of Competition2,727 cited
1993MARKOR: A Measure of Market Orientation2,353 cited
1997Strategic Orientation of the Firm and New Product Performance2,265 cited
1996The value concept and relationship marketing2,180 cited
1989Strategic Orientation of Business Enterprises: The Construct, Dimensionality, and Measurement1,428 cited
1989Strategic orientation of business enterprises: the construct, dimensionality, and measurement1,211 cited
1993Improving the measurement of service quality

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,197 cited

2014Sustainable Competitive Advantage in Service Industries: a Conceptual Model and Research Propositions1,115 cited

Cited by

2004An integrated framework for customer value and customer‐relationship‐management performance: a customer‐based perspective from China702 cited
2003Capturing value creation in business relationships: A customer perspective665 cited
2008Relationships Among Experiential Marketing, Experiential Value, and Customer Satisfaction493 cited
2010Clarifying the Effect of Intellectual Capital on Performance: The Mediating Role of Dynamic Capability486 cited
2004An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry438 cited
2013Tourist Perceived Value, Relationship to Satisfaction, and Behavioral Intentions431 cited
2010Proactive customer orientation and its role for creating customer value in global markets393 cited
2005Past progress and future directions in conceptualizing customer perceived value392 cited
2010Customer value anticipation, customer satisfaction and loyalty: An empirical examination380 cited
2005Value creation in the relationship life cycle: A quasi-longitudinal analysis364 cited
2008Service value revisited: Specifying a higher-order, formative measure361 cited
2006Customer perceived value in banking services340 cited
2012Bringing “Social” Into Sales: The Impact of Salespeople’S Social Media Use on Service Behaviors and Value Creation312 cited
2005Relationship Value in Business Markets: The Construct and Its Dimensions299 cited
2009Value‐driven Internet shopping: The mental accounting theory perspective278 cited
2007Perceived relationship quality and post‐purchase perceived value277 cited