Cited by

• 2012Customer Relationship Management ( CRM) in Hotel Industry : A framework Proposal on the Relationship among CRM Dimensions, Marketing Capabilities, and Hotel Performance86 cited
• 2010Linking customer resources to firm success: The role of marketing program implementation62 cited
• 2021Entrepreneurial orientation, learning, and store performance of restaurant: The role of knowledge-based dynamic capabilities58 cited
• 2001Competitive strategy types in the UK independent retail sector43 cited
• 2019The effects of learning orientation and marketing programme planning on export performance: Paradoxical moderating role of psychic distance41 cited
• 2007Key account planning: benefits, barriers and best practice40 cited
• 2011Major dealers' expert power in distribution channels40 cited
• 2011The influence of adaptation and standardization of the marketing mix on performance: a meta-analysis38 cited
• 2018The more things change the more they stay the same: A replicated study of small retail firm resources37 cited
• 2007Levels of strategy and performance in UK small retail businesses31 cited
• 2013A research note on the effect of entrepreneurial orientation on small retailer performance: a resource-advantage perspective29 cited
• 2005Primary influences of environmental uncertainty on promotions budget allocation and performance: A cross-country study of retail advertisers28 cited
• 2013Retail brand orientation, positional advantage and organisational performance22 cited
• 2010The Moderating Effect of Family-Ownership on Firm Performance: An Examination of Entrepreneurial Orientation and Social Capital17 cited
• 2013Customer orientation, merchandising competencies, and financial performance of small fashion retailers in Bangkok17 cited
• 2013Small-independent retailers vs. organized retailers: An empirical study in Indonesian economics of service industries14 cited