Moving from performance measurement to performance management

Dilanthi Amaratunga · David Baldry

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Facilities and Workplace Management Accounting and Organizational Management Quality and Supply Management

Abstract

In order for a facilities management (FM) organisation to make effective use of the results of performance measurement it must be able to make the transition from measurement to management. It must also be able to anticipate needed changes in the strategic direction of the organisation and have a methodology in place for effecting strategic change. Successful accomplishment of these two tasks represents the foundation of good performance management. This paper explores baselines for moving from performance measurement to performance management and provides a discussion of how the FM performance assessment can be used to manage the FM function effectively.

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References

2000Performance Drivers: A Practical Guide to Using the Balanced Scorecard 2000Dynamics of performance measurement systems 1995Post‐occupancy evaluation: how to make buildings work better 1994Measuring Performance for Business Results 2001Improving management performance in rapidly changing organizations

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2015Impact of visual performance management systems on the performance management practices of organisations 2004Healthcare facilities management: state of the art review 2008A Business Process Intelligence System for Enterprise Process Performance Management 2019PROCUREMENT PROCESSES AND PERFORMANCE: EFFICIENCY AND EFFECTIVENESS OF THE PROCUREMENT FUNCTION 2007Leveraging the supply chain flexibility of third party logistics – Hybrid knowledge-based system approach 2013Facilitating innovation capability through performance measurement 2012Performance measurement systems: A consensual analysis of their roles 2009Rola rachunkowości zarządczej we wspomaganiu zarządzania dokonaniami przedsiębiorstwa

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