Dynamics of performance measurement systems

Umit Bititci · UTrevor Turner · Carsten Begemann

453 citations0/0 files storedInternational Journal of Operations & Production Management

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Accounting and Organizational Management Management and Optimization Techniques Quality and Supply Management

Abstract

Begins by creating a vision for dynamic performance measurement systems and goes on to describe the background to the work. Develops a model for integrated and dynamic performance measurement systems. Provides a critical review of existing frameworks, models and techniques against the model. Identifies that current knowledge and techniques are sufficiently mature to create dynamic performance measurement systems. The use of the dynamic performance measurement system is illustrated through a case study. Concludes with a series of lessons highlighting further research and development needs.

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References

1997The balanced scorecard: Translating strategy into action 1999The Provision of Incentives in Firms 1995Performance measurement system design 1987Relevance Lost: The Rise and Fall of Management Accounting 2011The effects of bonus schemes on accounting decisions 1998Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction 1993Subjective Performance Measures in Optimal Incentive Contracts 2000An Empirical Investigation of an Incentive Plan that Includes Nonfinancial Performance Measures

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2010Qualitative case studies in operations management: Trends, research outcomes, and future research implications 2001Manufacturing strategy 2004Performance Measurement in Construction 2010Performance measurement and management: a literature review and a research agenda 2002Moving from performance measurement to performance management 2013The development of SME managerial practice for effective performance management

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