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An Empirical Evaluation of Performance Measurement Systems for Total Quality Management
16 references·5 citing·46 second hop
An Empirical Evaluation of Performance Measurement Systems for Total Quality Management (2006)An Empirical Evaluation of Performance Me…Critical factors and results of quality management: An empirical study (2003)Critical factors and results …Want to perfect your company's service? Use behavioral science. 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References

  • 1998Putting the Balanced Scorecard to Work2,180 cited
  • 1995Total Quality Management: Empirical, Conceptual, and Practical Issues1,630 cited
  • 2001Relationships between implementation of TQM, JIT, and TPM and manufacturing performance1,153 cited
  • 1984The evolution of management accounting792 cited
  • 1990The New Performance Challenge: Measuring Operations for World-Class Competition594 cited
  • 2001Firm characteristics, total quality management, and financial performance564 cited
  • 1991Perceived service quality as a customer‐based performance measure: An empirical examination of organizational barriers using an extended service quality model563 cited
  • 1998The TQM Paradox: Relations among TQM practices, plant performance, and customer satisfaction543 cited
  • 1999Total quality management in UK higher education institutions362 cited
  • 1998Measurement of business excellence258 cited
  • 2000Developing a model of quality management methods and evaluating their effects on business performance202 cited
  • 2001Want to perfect your company's service? Use behavioral science.197 cited
  • 2003Critical factors and results of quality management: An empirical study182 cited
  • 2000Self-assessment using the business excellence model: A study of practice and process171 cited

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  • 2001An innovation diffusion model of TQM implementation159 cited
  • 2000Investigating the linkage between total quality management and environmentally responsible manufacturing146 cited
  • Cited by

    • 2011Determinants of cultural adaptation, communication quality, and trust in virtual teams' performance82 cited
    • 2009Implementation of relationship quality for CRM performance: Acquisition of BPR and organisational learning54 cited
    • 2017An overview and evaluation of quality-improvement methods from the manufacturing and supply-chain perspective25 cited
    • 2016An empirical study of green management and performance in Taiwanese electronics firms18 cited
    • 2013Shop‐floor communication and process management for quality performance18 cited