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User Acceptance of Customer Self-Service Portals
14 references·0 citing·21 second hop
User Acceptance of Customer Self-Service Portals (2013)User Acceptance of Customer Self-Service …Does the Web Reduce Customer Service Cost? Empirical Evidence from a Call Center (2011)Does the Web Reduce Customer …\nThe use of partial least squares path modeling in international marketing (2009)\nThe use of partial least sq…Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Technology Acceptance Model 3…The role of technology readiness in customers' perception and adoption of self‐service technologies (2006)The role of technology readin…Why do people use information technology? A critical review of the technology acceptance model (2002)Why do people use information…Exploring consumer evaluations of e‐services: a portal site (2001)Exploring consumer evaluation…Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model (2000)Determinants of Perceived Eas…A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)A Theoretical Extension of th…User acceptance of information technology: system characteristics, user perceptions and behavioral impacts (1993)User acceptance of informatio…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…A technology acceptance model for empirically testing new end-user information systems : theory and results (1985)A technology acceptance model…Self-efficacy mechanism in human agency. (1982)Self-efficacy mechanism in hu…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Cognitive Therapy and the Emotional Disorders (1975)Self-efficacy: Toward a unifying theory of behavioral change (1978)Social Learning Theory. (1978)Understanding Attitudes and Predicting Social Behavior (1980)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)User Acceptance of Information Technology: Toward A Unified View1 (2003)Unified Theory of Acceptance and Use of Technology: A Synthesis and the Road Ahead (2016)Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model (2017)The technology acceptance model (TAM): A meta-analytic structural equation modeling approach to explaining teachers’ adoption of digital technology in education (2018)The theory of planned behavior (1991)Design Science in Information Systems Research1 (2004)Coefficient Alpha and the Internal Structure of Tests (1951)Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)PLS-SEM: Indeed a Silver Bullet (2011)When to use and how to report the results of PLS-SEM (2018)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Understanding Information Technology Usage: A Test of Competing Models (1995)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Two new Later Stone Age sites from the Final Pleistocene in the Falémé Valley, eastern Senegal (2024)
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References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology75,250 cited
  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models26,283 cited
  • 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies24,321 cited
  • 1982Self-efficacy mechanism in human agency.17,959 cited
  • 2009\nThe use of partial least squares path modeling in international marketing11,791 cited
  • 2008Technology Acceptance Model 3 and a Research Agenda on Interventions8,648 cited
  • 2000Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model6,751 cited
  • 1985A technology acceptance model for empirically testing new end-user information systems : theory and results6,184 cited
  • 1993User acceptance of information technology: system characteristics, user perceptions and behavioral impacts4,840 cited
  • 2002Why do people use information technology? A critical review of the technology acceptance model4,250 cited
  • 2001Exploring consumer evaluations of e‐services: a portal site566 cited
  • 2006The role of technology readiness in customers' perception and adoption of self‐service technologies343 cited
  • 2011

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Does the Web Reduce Customer Service Cost? Empirical Evidence from a Call Center
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