Articlebronze2009

An Exploratory Study of Multiunit Restaurant Management Training: A Qualitative Perspective

Stan Suboleski · Clark S. Kincaid · Robin B. DiPietro

8 citations0/0 files storedJournal of Human Resources in Hospitality & Tourism

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Human Resource Development and Performance Evaluation Hospitality and Tourism Education Franchising Strategies and Performance

Abstract

Over the past 20 years, multiunit restaurants (MURs) have grown significantly in gross revenue, number of units, and market share. As the number of MUR companies grow, so do the number of multiunit managers (MUMs) needed to oversee the operations of those units. The concern in many food service organizations is the lack of consistent training that is provided to MUMs. The following qualitative study looks in depth at seven multiunit organizations and the training they provide to their MUMs. This study can help to inform both industry practitioners and academics regarding training best practices in the MUR industry. Implications for practitioners are discussed.

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References

2006Qualitative research: Methods in the social sciences 1977Content Analysis in Consumer Research 1981Qualitative research for education 2004Essential Guide to Qualitative Methods in Organizational Research 2008Review of: Berg, Bruce L. Qualitative research methods for the social sciences, 6th ed. Boston, MA: Allyn and Bacon, 2007.2005Examination of grounded theory analysis with an application to hospitality research 1994An Expanded Restaurant Typology 1967The Use of Content Analysis for Explanatory Studies

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