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Burnout and Service Employees' Willingness to Deliver Quality Service
16 references·0 citing·30 second hop
Burnout and Service Employees' Willingness to Deliver Quality Service (2007)Burnout and Service Employees' Willingnes…Perceived Organizational Support (2017)Perceived Organizational Supp…The Truth about Burnout: How Organizations Cause Personal Stress and What to Do about It (1997)The Truth about Burnout: How …Service Quality: New Directions in Theory and Practice (1994)Service Quality: New Directio…Cultures and Organizations: Software of the Mind. (1993)Cultures and Organizations: S…A Review and an Integration of Research on Job Burnout (1993)A Review and an Integration o…Cultures and organizations: software of the mind (1992)Cultures and organizations: s…A three-component conceptualization of organizational commitment (1991)A three-component conceptuali…The Spirit of Chinese Capitalism (1990)The Spirit of Chinese Capital…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Perceived organizational support. (1986)Perceived organizational supp…Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover. (1984)Employee-Organization Linkage…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…The measurement of experienced burnout (1981)The measurement of experience…Measuring and Assessing Organizations. (1981)Measuring and Assessing Organ…Staff Burn‐Out (1974)Staff Burn‐OutCommitment and Social Organization: A Study of Commitment Mechanisms in Utopian Communities (1968)Commitment and Social Organiz…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)The measurement of organizational commitment (1979)Not So Different After All: A Cross-Discipline View Of Trust (1998)Social Exchange Theory: An Interdisciplinary Review (2005)Exchange and Power in Social Life (2017)A theory of human motivation. (1943)Motivation through the design of work: test of a theory (1976)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)JOB SATISFACTION, ORGANIZATIONAL COMMITMENT, TURNOVER INTENTION, AND TURNOVER: PATH ANALYSES BASED ON META‐ANALYTIC FINDINGS (1993)Commitment in the workplace: toward a general model (2001)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Development of the Job Diagnostic Survey. (1975)Development and validation of work-family conflict and family-work conflict scales. (1996)Job Burnout (2001)The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach (2002)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)Dimensionalizing Cultures: The Hofstede Model in Context (2011)Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences (2017)The Copenhagen Burnout Inventory: A new tool for the assessment of burnout (2005)TOWARD A STEWARDSHIP THEORY OF MANAGEMENT (1997)Rethinking individualism and collectivism: Evaluation of theoretical assumptions and meta-analyses. (2002)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1993Cultures and Organizations: Software of the Mind.17,690 cited
  • 1981The measurement of experienced burnout14,480 cited
  • 1991A three-component conceptualization of organizational commitment11,041 cited
  • 1986Perceived organizational support.7,053 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1974Staff Burn‐Out5,430 cited
  • 1984Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover.4,653 cited
  • 2017Perceived Organizational Support4,398 cited
  • 1992Cultures and organizations: software of the mind3,674 cited
  • 1993A Review and an Integration of Research on Job Burnout2,618 cited
  • 1990The Spirit of Chinese Capitalism2,053 cited
  • 1997The Truth about Burnout: How Organizations Cause Personal Stress and What to Do about It2,003 cited
  • 1994Service Quality: New Directions in Theory and Practice1,701 cited
  • 1981Measuring and Assessing Organizations.1,648 cited
  • 1968Commitment and Social Organization: A Study of Commitment Mechanisms in Utopian Communities

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