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THE CITIZEN'S CHARTER: OPPORTUNITIES FOR USERS’PERSPECTIVES?
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THE CITIZEN'S CHARTER: OPPORTUNITIES FOR USERS’PERSPECTIVES? (1994)THE CITIZEN'S CHARTER: OPPORTUNITIES FOR …The UK Citizen’s Charter: Origins and Implementation in Three Agencies (1993)The UK Citizen’s Charter: Ori…CITIZEN'S CHARTER: THE CULTURAL CHALLENGE (1992)CITIZEN'S CHARTER: THE CULTUR…CHANGE IN THE MANAGEMENT OF PUBLIC SERVICES (1992)CHANGE IN THE MANAGEMENT OF P…An Implementation Framework for Public Service Charters: Results of a concept mapping study (2012)An Implementation Framework f…the delphi method: techniques and applications (1975)Organizational culture and leadership (1993)The Delphi method as a research tool: an example, design considerations and applications (2004)Compensating citizens for poor service delivery: Experimental research in public and private settings (2017)Prosocial Compensation Following a Service Failure: Fulfilling an Organization’s Ethical and Philanthropic Responsibilities (2018)Effectiveness of Planning Tools in Managing the Spatial Stability of Peri-Urban Areas (2021)Efficiency and Effectiveness in the Civil Service (1979)The Neurotic Organization. (1985)The Empowerment Process: Integrating Theory and Practice (1988)Maintaining Quality in Human Services (1994)The empowering of public sector officers in the Mauritian public sector in the context of reforms (2016)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Paradox, Defense and Attachment: Accessing and Working with Emotions and Relations Underlying Organizational Change (1996)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)The Politics of Path Dependency: Political Conflict in Historical Institutionalism (2005)Foundations and trends in performance management. A twenty-five years bibliometric analysis in business and public administration domains (2016)South Korea: Searching for a New Direction of Administrative Reform (1996)Citizens as Customers - Charters and the Contractualisation of Quality in Public Services (2005)From Public Administration to Public Management: Reassessing a Revolution? (2006)
this work references cited by second hop

References

  • 1992CHANGE IN THE MANAGEMENT OF PUBLIC SERVICES361 cited
  • 1993The UK Citizen’s Charter: Origins and Implementation in Three Agencies33 cited
  • 1992CITIZEN'S CHARTER: THE CULTURAL CHALLENGE19 cited

Cited by

  • 2012An Implementation Framework for Public Service Charters: Results of a concept mapping study17 cited

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