Process Management 1-2-3 – a maturity model and diagnostics tool

Abstract

In this article, we provide an insight into Process Management that offers a simple hands-on method to improve Process Management. Organisations implementing ‘some modern’ management concept sometimes fail or do not achieve the expected results. From our own industrial experiences, we found that organisations implementing Process Management sometimes start off on a ‘too-advanced’ level without having fulfilled the necessary prerequisites. For that purpose, in this article, we present a Process Management maturity model developed in an environment of industrial and academic cooperation. In addition to the model, we present a diagnostics tool that has been developed together with several companies to be used by organisations to assess their current level of process maturity. By using this, it is the purpose that organisations could reduce their risk of starting off ‘too high’ and thus failing in their efforts.

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