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Total quality management and performance appraisal: An integrative perspective · Study

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ArticleTotal quality management and performance appraisal: An integrative perspective

Suzanne S. Masterson1996

Article1996

Total quality management and performance appraisal: An integrative perspective

Suzanne S. Masterson · M. Susan Taylor

28 citations·0/0 files stored·Journal of Quality Management

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Quality and Supply Management Accounting and Organizational Management Management Systems and Quality Improvement

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References

1982Out of the Crisis 1987THE PEOPLE MAKE THE PLACE 1994MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT 1994DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS 1993The contracts of individuals and organizations 1995Understanding performance appraisal: social, organizational, and goal-based perspectives 1989Managing quality: the strategic and competitive edge 1993The discipline of teams.

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2011Quality certification systems and their impact on employee satisfaction in services with high levels of customer contact 2008Improving service quality and organisation performance through human resource practices. A case study

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2001Analysis of quality management practices in servicesarticle · 10 shared references 2001The Value Dynamics of Total Quality Management: Ethics and the Foundations of TQMarticle · 9 shared references 2005TQM, structural and strategic flexibility and performance: an empirical research studyarticle · 9 shared references 1997The measurement of TQM principles and work-related outcomesarticle · 8 shared references 1995Beyond the Lecture: Case Teaching and the Learning of Economic Theoryarticle · 8 shared references 1996Operational, organizational, and human resource factors predictive of customer perceptions of service qualityarticle · 8 shared references

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Year1996

Typearticle

Published1996-01-01

VenueJournal of Quality Management

ISSN-L1084-8568

Languageen

Citations28

Files0 public / 0

ShelfQuality and Supply Management

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doi10.1016/s1084-8568(96)90006-1

openalex_workW2034489941

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