The measurement of TQM principles and work-related outcomes

Paula Christine Morrow

120 citations0/0 files storedJournal of Organizational Behavior

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Quality and Supply Management Management Systems and Quality Improvement Organizational Management and Innovation

Abstract

Building on the work of Dean and Bowen (1994), this paper proposes measures of the extent to which three TQM principles (i.e. customer focus, continuous improvement, and teamwork) have become an integral part of an organization's culture. The measures are also used to examine the relationship between the implementation of TQM principles and work-related outcomes, to include job satisfaction, communication, and perceptions of the work environment. Results derived from a survey of 2249 employees of a large midwestern organization indicated that reasonably reliable and distinct measures were developed and that the adoption of TQM principles was associated with more favorable work-related outcomes. Further research to verify the psychometric properties of these measures and to determine whether TQM principles impact on ‘harder’ measures of organizational performance is recommended. © 1997 by John Wiley & Sons, Ltd.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 120 citations exist upstream.

References

1960Modern factor analysis 1989An Instrument for Measuring the Critical Factors of Quality Management 1994A framework for quality management research and an associated measurement instrument 1994MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT 1969Motivation and Organizational Climate 1989Cognitive versus affective determinants of organizational citizenship behavior.1979Goal setting—A motivational technique that works 1994A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD

Cited by

2007HRM and TQM: association with job involvement 2014The effects of lean organizational practices on employees' attitudes and workers' health: evidence from France 2001Business performance measurement and change management within a TQM framework 2009The effect of people-related TQM practices on job satisfaction: a hierarchical model 2005Impact of technological, organizational and human resource investments on employee and manufacturing performance: Australian and New Zealand evidence

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.