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New challenges for the quality of librarian services delivery in Portugal
16 references·1 citing·37 second hop
New challenges for the quality of librarian services delivery in Portugal (2012)New challenges for the quality of librari…Structural Equation Modeling With AMOS (2013)Structural Equation Modeling …Service quality and customer satisfaction in academic libraries (2010)Service quality and customer …Assessing service quality : satisfying the expectations of library customers (2010)Assessing service quality : s…Improving library users’ perceived quality, satisfaction and loyalty: an integrated measurement and management system (2003)Improving library users’ perc…Users’ Hierarchical Perspectives on Library Service Quality: A “LibQUAL+” Study (2001)Users’ Hierarchical Perspecti…Service Quality: A Concept Not Fully Explored (2001)Service Quality: A Concept No…Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries. (2001)Assessing User Needs, Satisfa…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …Reliability and validity of servqual scores used to evaluate perceptions of library service quality (2000)Reliability and validity of s…Measuring service quality at yale university’s libraries (2000)Measuring service quality at …A Meta-Analysis of Response Rates in Web- or Internet-Based Surveys (2000)A Meta-Analysis of Response R…Service quality and customer satisfaction: An assessment and future directions (1999)Service quality and customer …Explaining User Satisfaction with Academic Libraries: Strategic Implications (1998)Explaining User Satisfaction …Changing the concept and measure of service quality in academic libraries (1996)Changing the concept and meas…Structural Equation Modeling with EQS and EQS/Windows (1995)Structural Equation Modeling …Structural Equation Modeling with LISREL (1988)Structural Equation Modeling …Quality in library services - A literature review study (2022)Quality in library services -…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)GPTCCC: An instrument for measuring group package tour service (2006)Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of Relative Importance of the Five SERVPERF Dimensions (2009)A Service Quality Model and its Marketing Implications (1984)Refinement and reassessment of the SERVQUAL scale. (1991)Measuring service quality: current thinking and future requirements (1999)Marketing Research (1970)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Foundations of the American Customer Satisfaction Index (2000)The relationship between service quality and customer satisfaction: the example of CJCU library (2006)The Signaling Role of IT Features in Influencing Trust and Participation in Online Communities (2011)Rise of the Partial Least Squares Structural Equation Modeling: An Application in Banking (2018)Delivering Quality Service (1990)Delivering quality service: balancing customer perceptions and expectations (1990)An empirical assessment of the SERVQUAL scale (1992)Perspectives on User Satisfaction Surveys (2001)Foundations of Behavioral Research (1967)Foundations of Behavioral Research (1974)A Comparison of Web and Mail Survey Response Rates (2004)E-mail Survey Response Rates: A Review (2006)Factors affecting response rates of the web survey: A systematic review (2009)International and Local Student Satisfaction: Resources and Capabilities Perspective (2004)Modeling Web-based library service quality (2012)Model modifications in covariance structure analysis: The problem of capitalization on chance. (1992)The Measurement of Place Attachment: Validity and Generalizability of a Psychometric Approach (2003)A First Course in Structural Equation Modeling (2012)In Search of Golden Rules: Comment on Hypothesis-Testing Approaches to Setting Cutoff Values for Fit Indexes and Dangers in Overgeneralizing Hu and Bentler's (1999) Findings (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Using PLS path modeling in new technology research: updated guidelines (2016)Interpersonal forgiving in close relationships. (1997)Development and validation of a brief screening version of the Childhood Trauma Questionnaire (2003)The Depression Anxiety Stress Scales (DASS): Normative data and latent structure in a large non‐clinical sample (2003)Measuring exposure to bullying and harassment at work: Validity, factor structure and psychometric properties of the Negative Acts Questionnaire-Revised (2009)Teacher self-efficacy and teacher burnout: A study of relations (2009)Technostress: Technological Antecedents and Implications1 (2011)
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References

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  • 2013Structural Equation Modeling With AMOS3,959 cited
  • 2000A Meta-Analysis of Response Rates in Web- or Internet-Based Surveys2,397 cited
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  • 2010Assessing service quality : satisfying the expectations of library customers162 cited
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  • 2001Users’ Hierarchical Perspectives on Library Service Quality: A “LibQUAL+” Study98 cited
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Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.
93 cited
  • 2010Service quality and customer satisfaction in academic libraries92 cited
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    • 2022Quality in library services - A literature review study1 cited